Le Petit Sao BYOW (île des soeurs) — Restaurant in Montreal

Super disappointing visit. We have been to the locations in the old power and Brossard and we had a great time but unfortunately this first time visit to this nuns island location was super disappointing. The location is part of the mall which is fine but there wasn’t enough thought put into details like the washroom location. The washroom is located outside of the restaurant where there are no signs and through a door with a PIN code pad making you think you aren’t suppose to go through the door. My husband ended up walking out of the mall looking for the washroom. When we initially got to the restaurant we got seated and then we just waited for someone to bring us menus and water. We waited a solid 15 minutes (and mind you the restaurant only had another table of 2 making the restaurant basically empty) when my husband finally got up and went looking for menus which he brought back. We only then got water after we ordered and only when we asked. Not once did the waiter while we were eating come back to ask us about the meal or if we wanted anything else. The food overall was good except for the super small sized imperial rolls and the cut up vermicelli noodles…what a disappointment. Safe to say we won’t be going back to...

Two stars because I'm being nice. The place is very spacious and trendy looking, but the ordering process was confusing/service was slow. When I finally received my food the spring roll was really hard, as if it had been sitting out for a long time. I also ordered a "large" shrimp / vegetable pho (since there was no beef pho on the menu....?) And when it finally arrived, I was super disappointed to see how small the bowl actually was. Not only that, but this is seriously some of the worst pho I've EVER eaten. Seems like they cook each ingredient separately then assemble your soup Subway sandwich style, throwing whatever you ordered in a tasteless generic soup base.

I'd also like to add: there were no sauces on the tables my utensils came encrusted with bits of dried food soup comes garnished, no option to dress the bowl to your liking like most typical pho spots. Don't like garnish? Too bad. Have fun fishing it all out a "large" (medium) bowl of pho and one leathery spring roll cost me 23 dollars.... Counted a whopping three shrimp in my bowl. They are all super fishy and gritty.

Never again. I seriously do not understand how this place has such...

Tldr: I had a bad experience with the food, though I can admit it has potential, prices are ok, service was really poor and ruined the experience.

I ordered a ban mi, the chicken inside was cold. I asked if this was normal, they said no and the man behind the cash register quickly and respectfully took it back. However, once I got it back the chicken was still cold and I let him know. This time another employee rolled her eyes at me, once I got it back, the bread was ridiculously hard and warm, the chicken was hardly a bit warmer though. So I told them politely and the female employee said what do you want me to do? Put it back in the oven? I said no, I don't want the bread to be harder than it is, it's the chicken that's cold. She rolled her eyes again and at that point waiting over 15 minutes, I had to ask for it to go. She dropped the bag in front of me and walked away as if she was angry. Once I got back to work. The bread was hard and stale. The vegetables were warm, the chicken finally tasted good but as a whole it was very poor. To top it off, there weren't even any napkins in the bag. Just a very poor overall experience that could have...