Tim Hortons — Restaurant in Montreal

I went there at 7 am ,:I ordered a trio bacon egg timatin on breakfast biscuit, coffee, hash brown and drove just round the corner to eat it. I bit into the sandwich ,it was on a barely toasted English muffin though the contents were warm. Disappointed ,I took up the hash brown ...not frozen but cold. went back to the window.

I was asked first time at the window if I wanted a muffin I said No. I got one anyway. and ate two bites before the full awfulness was apparent, so they said I couldn't have another to replace it. Telling the manager that he was an Idiot was not the wisest course but I was furious. I felt that I had overreacted but when I went to the reviews and saw my fellow customers were almost to a man enraged by this grotesque apology for a restautrant I was emboldened.

I have lived in Montreal for 40 years, I believe that this is the worst such place I have ever visited....that would cover not just Montreal but also those parts of the rest of Canada, that I have visited.

I would say that 3 times out of four the order is wrong in some respect, on several occasion they have run out of basic supplies such as eggs or muffins. The muffins need to be TOASTED not raw and Floppy

Whether the problem is language , poor electronics so words are hard to hear or inadequate training of staff I don't know. I only really see the ghastly end product.. The young women who work there seem nice enough ... is it just poor management?

This franchise outlet should be a license to print your own money. Instead it is just awful... read the reviews!!! There is no space for negative stars which is a pity

My criticism of this drive through is not of the staff, mainly women and doing their best ,but of management. Someone has to show how, show standards of performance, Clearly these are young women who want to work . I am myself an immigrant and have every sympathy with those who make the difficult journey.. It is a problem of management and the sooner it is...

I had a horrifying experience at the Tim Hortons on Nuns’ Island on June 1, 2024, arou. My mother and I were physically attacked by an employee while in our car. The employee violently hit our car multiple times and tried to forcefully open the driver’s door to pull my mother out. The incident has left us deeply shaken. We immediately reported the incident to the police, and it has been officially documented. The entire event was captured on our car’s dashcam, and the footage shows the unprovoked and savage behavior of the employee. This traumatic experience has had a significant impact on our mental health and sense of safety. After discussing this incident with a friend, I discovered that she had a similar experience at this same branch just last week. She encountered rude and aggressive behavior from the staff as well, which indicates a troubling pattern at this location. We have been loyal customers of Tim Hortons for years, but after this incident, we will no longer visit any Tim Hortons locations. I urge everyone to be cautious and reconsider visiting this branch. Such aggressive and dangerous behavior from an employee is unacceptable...

Unfortunately the girl that she was making sandwiches today , she doesn’t believe in something called (gloves) today at 9:00 am exactly , i got served without gloves , the girl also touched saucisse , beacon , eggs … with her hands, and what makes things even worst, the other girl that was taking payment from the customers (cash) she goes time to time to help her colleagues making sandwiches with no gloves also, its the nearest tim hortons to my house, so i d like to get the best food before i go to work, usually i use the drive trough, but today i needed to wash my hands so i ordered from the inside and i was chocked I will go back again there to see if they make any changes , if not, unfortunately i will have to report this to the head office

Beside that everything is good , employees are nice and kind and fast , the only bad thin is wearing gloves

I will change the review to 5 stars if they start wearing...