McDonald's — Restaurant in Montreal

I’ve been to this McDonald’s quite a few times and I’ve been disappointed almost as many times but hadn’t yet written a review. So here it goes! We arrived at around 11:30pm on a Tuesday. We ordered our meal at the counter, asked for apple juice with our trios but we were told (for the 2nd time this month) that they had no apple juice. They offered us orange juice so we went with that. When we received our food, we were told there was no orange juice and told to have a fountain drink instead. We decided to order a Greek salad with no meat at the self-serve machine to balance out those carbs a bit and no receipt came out. We therefore needed to wait in line in order to ask what our serving number was as well as to let the staff know about the receipt issue (kind of defeats the purpose of the self-serve machine I would argue). We noticed that once informed, no one bothered to go put more receipt paper in the machine. When we got our salad they handed me a Caesar salad with bacon and no dressing (as mentioned, I ordered a Greek salad with no meat). When I brought the salad to the counter to point out the mistake, I was told that they gave me a different salad because they didn’t have the one I ordered. No one at the restaurant who ordered “for here” received a tray therefore every client was eating out of their bags. The doors were closed and locked at 11pm (this is supposed to be a 24 hour McD’s) and anyone who had walked to the restaurant was turned away at the door. I overheard a client who was already inside ask why the staff was locking the doors and closing the restaurant and an employee responded that it was because they had trouble makers come hang out the other night. The client responded “but it’s a Tuesday night tonight..”. The staff just reiterated what they had already told her.

This isn’t the first time this McDonald’s has closed without warning despite it’s sign that says it is open 24 hours. I strongly suggest not walking here because it’s not reliable. The staff seems friendly overall, just seemingly very confused about how to have an appropriate response to not having the ingredients necessary make the food a client ordered. Definitely not a very good dining experience and pretty...

Do not drink coffee from that location I always have coffee from there but lately the coffee taste like water and milk it is soooo light , I think they are brewing the coffee twice without changing the filter and adding coffee, The coffee on that location is disgusting lately I advise to go to another McDonald.

Update : if you are playing monopoly don’t come to this location the drink and fries and Big Mac all stickers was lifted checked and put back so bad and nasty , very super bad

This year it look like McDonald’s management is changing everywhere, maybe related to COVID maybe can not find employees maybe someone buying all franchises I don’t know but employees are horrible training wrong order and the most worse is no monopoly steamers on breakfast sandwiches this is my 4 breakfast order and no monopoly stealers what’s going on McDonald’s how you want us to win if you are not providing monopoly speakers with the breakfast sandwiches that’s bad for a big huge McDonald’s. I feel sad after my all family loyalty to McDonald’s, even the employees did an error with the order what she did she pull out the monopoly stickers of the coffee cup and throw it in the garbage than she gave me the cup I just couldn’t believe what just happen my family in the car all get mad for what just happen specially when the manager came and support the employee for pulling out the monopoly stickers and throw it in garbage but when they give the breakfast sandwiches without the stickers no one to blame bad McDonald’s so bad for you what’s going on .

It is a really nice place I like it you wait a bit but is normal because everyone love and want McDonald’s it is super normal to wait simply cause it’s worth the yummy food, employees very friendly and trying to do them best to help .very clean I saw couple of client making mess but the employee say nothing just clean the spot, the playground for kids is nice for family, keep in mind that love cation is next to big Verdun hospital some time is so busy and that give a big pressure for the employee. I thank McDonald’s for the quality of food and services, my grand parents my parents me and our kids we are...

Went to this McDonald's on April 19th,2024 at 2.54 pm to order a double quarter pounder trio. The coke was flat. I tell the girl at the cash who gave me an uncaring look and took it away..i waited 15 minutes to be forgotten while my meal went cold on me. After the 15 minute wait, she brings me another, tells me to test it to see if it's ok. It was flat yet again. " the * " she said about the other guy who prepped it.

I know it's not an easy job..but I was made to feel in the way waiting forever for a problem to get resolved. They were busy with many things at once. The groups overall demeanor lacked professionalism and care. I know its a stressful job, i'm not trying to put pressure on anyone but i expect better really.

She got pissed and swore about the person who re did it. As I wait by the cut out window for take out, i see drama unfold and a team of people yelling at each other about it instead or resolving my issue, there was anger in the air " you didn't change the keg, who was supposed to do that..the head manager was fuming.. bla bla bla" I waited..another 10 minutes past and i am still at the counter wondering if they'll get their act together one day..I ask "my drink?" I expained everything to the new girl who came to see me who wasn't even ready to listen..

Well they forgot about me again and i eventually got a coke that was perfect. I was none too happy with the service this time.

Of course, the fries and food were stone graveyard cold by the time i got it. Is it so hard to make sure the soft drinks aren't flat????? Is that really so hard to do?? It's as simple as having a taste now an again and taking care of things. Very disappointing service.

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