Pâtisserie Rosário — Restaurant in Montreal

I had always bought my Portuguese bread buns from them for many years, until the day, someone decided to pre-package them. Why the change all of a sudden. This is the only Portuguese Bakery in the city, that pre-packages their bread. I want fresh bread. I want to see the fresh bread on a display rack. I don't want old bread from the day before. Also, the lady who is probably the owner, has ZERO, customer service skills.

That being said, I will stop going to this bakery because the bread is old and pre-packaged. I can go to: Pâtisserie Notre Maison, or, La Baguette Dorée , or Patisserie Lajeunesse, or even at an Italian bakery, where the bread is all fresh, and displayed on a rack, and not pre-packaged. Goodbye Rosário, keep up the good work by getting rid of...

(English below) Nous n'avions plus vraiment mangé de pastéis de nata depuis la fermeture de la pâtisserie Bela Vista sur Papineau, alors quand on était passés l'autre jour à la plaza, on avait hâte d'essayer ceux d'ici, car une annonce aussi prétentieuse que « les meilleurs natas de Montréal » représente un certain degré de confiance en soi, hein? Une fois dans le magasin, une variété impressionnante de saveurs était offerte, mais nous savions qu'il valait mieux se concentrer sur ce qui comptait vraiment; le goût authentique qui a résisté à l'épreuve du temps. Nous avions donc acheté une douzaine (17$) des tartelettes classiques... et bien, avec le recul, nous aurions dû nous méfier davantage, ne serait-ce que parce qu'elles étaient toutes visuellement inconsistentes les unes des autres, même au sein de la même saveur (voire la photo). Hélas, grosse déception lors de la toute première bouchée. Il n'y avait aucunement de goût! C'était super fade, et pire encore, la crème avait un goût d'œuf, ce qui signifiait qu'elle avait été trop cuite. Nous avions dû saupoudrer notre propre cannelle (généreusement!) et ajouter du zeste de citron pour que cela vaille la peine d'être mangé.

We haven't really wanted to eat pastéis de nata ever since the Bela Vista bakery on Papineau closed, so we were keen to try these here when we walked past and saw that they touted themselves as having "the best natas in Montreal". There was an impressive variety of flavors, but we knew better than to fall for fancy, superficial new flavors; what we wanted was the authentic taste, the tried and true classic tarts that had withstood the test of time. We ordered a dozen of those (for 17$), and in hindsight, we should've been more wary if only because they were all visually inconsistent, even among the same flavors (see photo). Disappointment permeated the very first bite. There was no flavor whatsoever! It was bland as could be, and worse yet, it tasted eggy, which meant the custard had been overcooked. We had to sprinkle our own cinnamon and add lemon zest to make it...

Subject: Complaint About Unsatisfactory Natas

Dear [Store Name / Manager's Name],

I am writing to express my disappointment with the nata I purchased today. My wife and I each bought one, and I must say that this is not the first time we have bought from your store; normally, the products are good. However, today’s nata was far from fresh—it looked like it had been sitting for a month. It was very disappointing and of poor quality.

Please be aware that if the nata is not fresh, customers should be advised not to purchase it. I hope you will take this feedback seriously to ensure better quality in the future.

Thank you for your...