Pizza Pizza — Restaurant in Montreal

I went to the store on 21-06-2021 to order 3 pepperoni pizzas. The cook made 2 pepperoni pizzas but only put cheese on the 3rd one. Coming out of the oven, and when the pizza was cooked, he realized his mistake, took out the cooked cheese pizza, put raw pepperoni on it and put it back in the oven for 1 extra minute so that the raw pepperoni sticks to the cheese. When I saw him do so, I called the cashier and asked her if that was what he was doing, she declined. When the cashier was packing the pizzas, I saw her put the mistaken raw pepperoni box in the middle of the 3 pizza boxes so I do not see it when I open the first box. I asked her to open all 3 boxes when she gave me my order, which she did, and there was clearly raw pepperoni on one of the pizzas. When I confronted her again, she started yelling, and the cook came as well to defend their mistake. Finally, the cook acknowledged his mistake and what he did, but refused to redo my order that took 45mins to make in the first place. I asked to speak with the manager, and suddenly the cook became the manager, so I asked to speak with the owner and the cook would not allow me to do so. I reported the issue to Pizza Pizza’s head office which said they would take care of it, and when they ordered the cook to prepare the order again, he took the dough to the back where I couldn’t see what he did to it. The issue has already been reported to the Food Safety commission, but what the employees did was utterly unacceptable. If you care about customer service, and most importantly, food cleanliness and safety,...

I went there to order sauced and tossed wings. I ordered it specifically I asked for sauced and tossed wings with only flat wings . I always order it this way at this location and they always make it for me this way. I paid and waited for my order. When I get my order it's all non flat wings. None of them were flats except for one. And they were not sauced and tossed either. The new employee said that he will give me the sauce on the side. I said no j specifically ordered only flats sauced and tossed. He did not offer to remake my order the way I ordered it. He said that is the way he makes it. I told him I always ordered it this way and never had a problem before. He should have told me that he could not make my order the way I ordered it then I would not have paid and waisted my time there for no reason. Very...

Don’t ever order from the store on 1000 Decarie. They are liars and don’t respect the 50 minute delivery rule. They were 10 minutes late and driver didn’t want to give pizza for free as I was speaking to him on the phone. In the meantime my son arrived downstairs not knowing the story but knew I ordered pizza. Driver had my son pay for pizza and even took a tip from him. Basically stealing. The store didn’t even have the decency to come and bring me the kk et back. I had to go to the store to get the money. And when I did and was waiting for manger I saw 2 mice running in the floor in the restaurant and one mouse on a table near to where they were making the pizza. Disgusting. Always make sure if you order to be sure it doesn’t come from that store in...