Poutineville Queen Mary — Restaurant in Montreal

I visited Poutineville Queen Mary on a quiet Wednesday evening at 4 PM. The restaurant was nearly empty, with only one other table occupied. Unfortunately, my experience left much to be desired.

There appeared to be only one waitress, Natalia, who served us promptly when we arrived. However, after taking our orders, she seemed to disappear. We waited quite some time for our food, which was surprising considering we ordered a simple burger and a sandwich.

Natalia's attitude was disappointing. She was dry and uninterested when we tried to engage in conversation. At one point, we found her in the back, engrossed in her phone, completely ignoring the dining area.

The lack of attentive service was frustrating. We needed more ketchup for our fries (which came as a side with our burger and sandwich), but Natalia was nowhere to be found. The restaurant provides ketchup in packets, which is inconvenient and annoying.

The overall quality of the food was underwhelming. Nothing stood out, and I expected more from this place. The food took quite some long time for a simple burger and grilled chicken sandwich.

I won't be returning to Poutineville Queen Mary. The lackluster service, mediocre food, and Natalia's indifference left a lasting impression. There are better options in Montreal.

If you decide to visit, I hope your experience is better...

I had a very disappointing experience at this restaurant on Sunday evening. I ordered through Skip for a pickup, and when I arrived, no one was at the front. I went up to the bar to find the staff, and there was a man at the cash register. I smiled and explained I was there to pick up my order, showing my email confirmation. Instead of acknowledging me politely, he rudely gestured for me to hurry up, even though the restaurant wasn’t busy, and there were no other customers waiting. When I handed him the confirmation, he didn’t even glance at it and snapped that he didn’t know what it meant. I corrected him, clarifying that I wasn’t a Skip driver, but a customer picking up my order. His tone immediately changed, but he still didn’t apologize for his earlier rudeness. Instead, he handed me a coupon as if that would make up for his poor behavior.

I felt disrespected simply because he assumed I was a delivery person, and that gave him the right to treat me in such a manner. This kind of attitude is unacceptable, especially in a service role, and I won’t be returning to this restaurant. It’s disappointing to see staff members believe it’s okay to treat paying customers poorly. I’ll be sharing this experience with...

Maybe my first mistake was ordering something other than a poutine.

The "all dressed" sub came with two slices of tomato, and two pickles. There was no distinguishable cheese in it, and the steak was dryer than a desert. There was no form of seasoning, the sub tasted like nothing but the store bought salad dressing they give you on the side. Without that it would be inedible, honestly.

When I finally had a bite of the coleslaw, I thought to myself, well at least they are consistent... Consistently bad. The coleslaw was the equivalent of dry sawdust, with again, zero flavor. Took one bite and spit it out.

This all cost 23 bucks by the way.

I've been to poutineville dozens of times for poutines, which are pretty good actually, but for your sake, I recommend steering clear from anything that isn't a fry or a poutine here.

The waitress who took my order was very kind and approachable, no issues with service whatsoever.

Hugely disappointed and unlikely to come back.

There's no soul, there's...