SARAY RESTAURANT — Restaurant in Montreal

We went to Saray for Mother’s Day and had a wonderful time. The atmosphere was warm and welcoming, with spacious seating and a beautiful setup. The staff were friendly and helpful, answering all our questions with a smile.

We were five people and ordered a breakfast meal for two, which included omelettes, jam, and bread — surprisingly generous! We added a Turkish-style pizza (Pidè), a cheese and spinach galette (Gozlemes), three simits, and a traditional tea service. Everything was fresh, delicious, and nicely presented. For dessert, we had Turkish knefeh and asked for the syrup on the side, which they gladly did.

There was even some birthday singing going on, which added a fun and festive touch. At about $28 per person (tax included), it was a great value for the quality and quantity of food. We’re definitely coming back for dinner!

update (june 7th):

We visited Saray Restaurant for dinner for the second time, and once again, it was a great experience, just like the first time. The staff welcomed us warmly, and our table was ready upon arrival. It’s important to make a reservation, especially during special occasions, as the place gets quite busy.

The food was delicious. We ordered the steak d’entrecôte, chicken pirzola, lentil soup, and chicken sac tava. All dishes were served with salad, a vegetable platter, potato wedges, bulgur, and their freshly baked bread—which was absolutely amazing. The only exception was the sac tava, which came as a casserole of sautéed chicken with vegetables, but without any side dishes.

My only remark is that the chicken pirzola felt overpriced at $34, considering it’s just chicken thigh, especially when compared to the...

One of the worst customer service experience. Some Waiters need training in terms of how to talk with customers. They asked for feedback and we answered instead of saying sorry etc they just defend themselves, very interesting…

Anyway, first of all we waited almost half an hour on the line even though some tables were empty, i guess they need more staff to handle these issues.

We ordered and waited another half an hour to get our food, i saw many people were waiting long time which is not great experience.

They brought us the cokes immediately - within a glass with ice cubes, why? We had 30 min to receive our food lol. They supposed to ask if we want our drinks with the food or earlier— waiter training need again.

While we were waiting - as we are super hungry, we asked for warm bread and something to eat, they told they dont do this here, this is not a regular Turkish restaurant- yes for sure lol. This was not my first time in Turkish restaurants in Canada, maybe 150th times.. never had this kind of inhospitable behaviour for the last 8 years..

Food came, not only the meat is less for the price but also it was not hot. Expensive for the experience and food, wouldn’t visit again. Ohh i am not talking how bad taste the sutlac had, but the only good thing one waiter accepted when we told him we cant eat it, thanks to him and he said they wont charge us for it.

Overall not pleasant experience, expensive prices for the low meat prices in Montreal.

Paid almost 80 dollars for the 2 skewers of Adana - talking in terms of total meat amount...

Pleasant Setting, But Service Needs Improvement

We recently visited Saray for dinner with friends after reading positive reviews. While the restaurant’s ambiance and warm welcome were commendable, the overall service fell short of expectations.

Three of us ordered Lahmacun and one Adana kebab. Unfortunately, the Lahmacuns arrived lukewarm, and the traditional garnishes—parsley and lemon—were missing or extremely minimal. Despite multiple requests, it took a long time to receive a very small portion of parsley, by which time our food had become cold and greasy.

Dessert (kadaif) was delayed significantly, and servers changed frequently, making communication difficult. Although we appreciated the gesture of two complimentary teas, the overall coordination was lacking.

We were also disappointed that no detailed bill was provided. The payment terminal did not offer an option to select a lower or no tip, effectively forcing a 15% gratuity.

Saray has great potential due to its location and atmosphere, but we sincerely hope management addresses these service and billing issues to improve the dining experience for future guests. Güzel bir ortam, ancak hizmet geliştirilmelidir

Son zamanlarda arkadaşlarımızla Saray restoranına, olumlu yorumları okuyarak akşam yemeği için gittik. Restoranın ambiyansı ve sıcak karşılaması takdire şayandı, ancak genel hizmet beklentilerimizin altında kaldı.

Üçümüz Lahmacun, birimiz Adana kebabı sipariş ettik. Ne yazık ki Lahmacunlar ılık olarak geldi ve geleneksel garnitür olan maydanoz ve limon ya yoktu ya da çok azdı. Birkaç kez istememize rağmen çok az miktarda maydanoz getirildi, o sırada yemeklerimiz soğumuştu bile.

Tatlı (kadayif) oldukça geç geldi ve servis yapan kişiler sürekli değiştiği için iletişim kurmak zordu. İki sıcak çayın ikram edilmesini nazik bir jest olarak takdir ettik, ancak genel hizmette koordinasyon eksikti.

Ayrıca ayrıntılı bir fatura verilmemesi. Ödeme cihazında bahşişi sıfırlama veya düşürme seçeneği olmadığından %15 bahşiş vermek zorunda kaldık.

Saray restoranı, konumu ve ortamı sayesinde büyük bir potansiyele sahip, ancak hizmet kalitesi ve hesap şeffaflığı konularında yönetimin gerekli adımları atmasını içtenlikle umuyoruz. Cadre agréable, mais service à améliorer

Nous avons récemment visité le restaurant Saray pour un dîner entre amis, après avoir lu des avis positifs. Bien que l’accueil chaleureux et l’ambiance du restaurant soient appréciables, le service n’a pas été à la hauteur de nos attentes.

Trois d’entre nous ont commandé du Lahmacun et un autre un kebab Adana. Malheureusement, les Lahmacuns sont arrivés tièdes, sans garniture traditionnelle adéquate (persil et citron). Malgré plusieurs demandes, nous avons reçu une très petite quantité de persil, une fois nos plats déjà refroidis.

Le dessert (kadaif) a également été servi avec beaucoup de retard, et les serveurs changeaient constamment, ce qui rendait la communication difficile. Nous avons tout de même apprécié les deux thés offerts en geste de courtoisie.

Nous regrettons aussi de ne pas avoir reçu de facture détaillée. De plus, le terminal de paiement ne permettait pas de choisir un pourboire inférieur ou nul, ce qui nous a forcés à donner 15 % de pourboire.

Le restaurant Saray a un bon potentiel grâce à son emplacement et son ambiance, mais nous espérons sincèrement que la direction prendra des mesures pour améliorer la qualité du service et la transparence de la...