Subway — Restaurant in Montreal

Was served by two employees today. One young man whom I didn't catch the name of, quick, efficient, professional - even though he didn't finish my sandwich and only helped Shannon, he took the time to wish me a good day when I left the shop - I love the professionalism. Cue Shannon. She is the clerk that finishes my sandwich so I asked if I could get onions and crispy onions and she says curtly that she cannot - so I asked her, can she add crispy onions if she adds a surcharge or an extra because I wouldn't have minded paying. Again, curt, "no there is no button for it they are for salad bowls". So my only reaction is to say strange without adding anything on top of that as I have been to other branches and it hasn't been an issue, but hey, it very possible that she is right and I've just been given a bonus at these other branches. But she does not stop there- oh no. She gets crisp and says "you know mam, I'm just an employee here " and clearly was about to go on a tirade so I shut it down by saying she shouldn't take this personal at any level. Upon payment she throws my sandwich at me with a lot of attitude.

I don't know what's happened to you during your day or this week, can't be easy, but your customers shouldn't have to deal with your insatisfactions . If its something recurring, please talk to your managers- it's what they...

Oh my god!!! The waitress who works saturday before closing is the worst person i have ever encountered in my entire life!!!and based off the reviews i feel like its the same person!!! IS THE OWNER CHECKING THE RESPUTATION OF HIS PLACE??? I am actually reporting what happenned to me to CORPORATE because its the ruining the whole brand And he needs to check the cameras oh how she treated me and probably thousands of customers. I have nevee felt more humiliated in my entire life SHE SHOULD BE FIRED hundreds of PEOPLE WILL TAKE HER PLACE IN A SECOND WITH A SMILE...

Still amazed by how bad the service was. My father went to buy me a sandwich with a list of ingredients that I sent him by text message. He then showed this list to an employee. The employee seemed to not want to go along with it, unbothered, and shrugged his shoulders. At the same moment, another woman came in with 2 kids. That same employee was way more enthusiast with them. There was clearly a difference in the service between my father and the family. Then the employee came back, asked again to see the list of ingredients, and yet still managed to forget to put tomatoes. Anyway, although my dad didn’t understand everything the employee said, his body language was enough for my dad to understand that he felt neglected in some ways. /// Toujours fascinée par comment le service était atroce. Mon père est allé m'acheter un sandwich avec une liste d'ingrédients que je lui ai envoyé par SMS. Il a ensuite montré cette liste à un employé. L'employé semblait ne pas vouloir s’engager, indifférent, et haussa les épaules. Au même moment, une autre femme entra avec 2 enfants. Ce même employé était beaucoup plus enthousiaste avec eux. Il y avait clairement une différence entre les services de mon père et de la famille. Ensuite, l'employé est revenu, a de nouveau demandé à voir la liste des ingrédients et a néanmoins réussi à oublier de mettre des tomates. Quoi qu’il en soit, bien que mon père ne comprenne pas tout ce que l’employé a dit, son langage corporel était suffisant pour que mon père se sentait négligé d’une...