Tim Hortons — Restaurant in Montreal

Every time I come to this location, it seems like the staff is not properly trained, as they don’t seem to know what they’re doing. They are never able to make a LONDON FOG or THE LONDONIEN.

During my last visit, the person attending me wasn’t able to prepare it because, according to him, they didn’t have THE LONDONIEN — even though there was clearly Earl Grey tea available. He seemed to believe that THE LONDONIEN was a type of tea, like chai, black tea, or Earl Grey itself, rather than understanding it as a specific preparation. He also had no idea it was supposed to be made with steamed milk and syrup.

In the end, he just handed me a random tea in hot water because he clearly didn’t understand what I was asking for. This isn’t the first time this has happened — I’ve had similar issues with other orders in the past. It’s incredibly frustrating and disappointing to deal with this level of service, especially when...

They don’t know what their doing I asked for a blt no egg she’s charging my 50 cents for cheese?? And I ordered a hot chocolate while I scan my membership she was confused and didn’t know how to press the card option to pay! So she only charges me for the drink and than she tells me she only charged me for it.. like? It’s your mistake what you doing?? And than she’s telling me it’s by default… no it’s not! If you don’t know what ur doing than ask for help… I believe her...

The staff at this place is the only reason i go here everyone in that establishment needs a huge raise. It is an embarrassment of a tim hortons you guys should consider either closing or just changing ownership because if i was the corporation of tim hortons and saw how this place was run i would be ashamed. Again it has nothing to do with the staff they are amazing people its just the carlessness of the owners which reflects on the entire...