Starbucks — Restaurant in Mount Royal

Terrible service from the staff from Rockland Starbucks. I’m extremely disappointed as I used to work at Starbucks when I was a student. We asked to grind their seasonal coffee beans to French press and they said they couldn’t. No one in the store could explain to me why they couldn’t grind to French press. The girl doing cash was new and the other girl was just plain rude and told us some random excuse that they couldn’t grind it to French press because they don’t grind seasonal beans. Since when? We’ve been buying our beans from Starbucks for years and this is the first time I’ve heard this. So she decided to grind it to filtered coffee. Horrible.

To the management of Rockland Starbucks please provide extra training for your employees. Your customer service is...

I think that this has to be the WORST Starbucks I have been to in my entire life. And might I say I have been fortunate to have travelled a lot. But this stands as the ABSOLUTE WORST. The employees are just horsing around shrieking with laughter, playing with drinks and serve you with a straight face, no smile, nothing.

She also overcharged my already expensive $11 drink by $5. I had to make a comment to make her put the price right. I mean, how can you work in a Starbucks full time and overcharge someone by 40% without even realizing, that’s crazy!!!

Conclusion: it hurt to pay this Starbucks money and I suggest anyone to not go until they clean up their payroll and get their acts straight!

This was at 6pm...

this location used to be my go to!! Ordered 2 times a week a part I ordered a iced sugar cookie oat latte! And I saw the guy poor regular milk inside.. he re did it as I told him he didn’t make it correctly and it tasted terrible after he made it again! Went back a week later same issue! The girl made it with regular milk she admitted she doesn’t read the labels correctly!! I don’t even work at Starbucks and I understand how to read lat gl bisc av She re did it with my cold foam on top and it Tasted sooo bad as if the milk or something was expired they. I’m paying the price for my coffee I would expect them to be experienced and know how to make the drinks! This location has become a huge...