Starbucks — Restaurant in Mount Royal

Came here on a Sunday afternoon to get some work done for school.

I wasn’t sure if it was a student friendly place.

So here is my review:

The music is a little loud, I’ve managed to get myself a little place in the corner with an outlet for my electronics.

I wish there were more sitting space available.

I’m next to the bathroom, so a little busy here and there, which is normal. I chose this area because of the corner and it’s a little more private.

However, I must say that the washroom isn’t clean, a worker came to do a cleanup after almost 2 hours I was here, there was garbage all over the floor.

Overall cleaning is okay, I’d have to add that the chandeliers have alot of dusts, they would need some love.

Also, talking about cleaning, there wasn’t paper towel and spray available to wipe down my table nor chair. I find that in these covid times, it is crucial to have access to cleaning products when needed.

Customer service: Staff is nice, have good recommendations, friendly, didn’t experience any errors in my orders unlike other reviews I’ve read on here. Fyi, baristas talk louder than the music in the shop. I have AirPods pro with noise canceling and can here everything… but then again it’s normal. Just a heads up if you were looking for something quiet.

Area: Probably because of the pandemic, but there isn’t much space to sit.

I have 2 people come up to me to use the extra chair that was at my table.

I feel bad for people coming in and want to sit, is it so pack!!!

Overall, it is student friendly, but good luck in finding a place to sit, not so many...

Bad service!

Today was a hot day so my wife had a desire for a cold coffee. So we went through the drive-through and ordered the Frappucino Caramel, size venti. Since the lady who talked to us spoke in french, I answered in French. I was polite, even upbeat. But when we got the drink, it was small size. I asked her why it was so small, she answered that I ordered "petit" which was small in French.

I asked that we get a size venti and asked her the price for it. Lisa, the person who was serving at the drive-through, wave her hand at me in a dismissive manner and looked angry when she replied that there is no need to pay. I insisted, she refused in a very rude way as though I was bothering her.

A few minutes later, she handed me the drink. The whipped cream was melted, there was no ice anymore and the drink was warm already. LISA HAD GIVEN ME AN OLD DRINK THEY HAD LYING AROUND. I was furious, but I chose to not escalate the matter. So I took the drink, drove next to a sewer opening and dumped the content into the sewer, as for the plastic glass, I threw it into the thrash can in the park next to where I dumped the liquid.

This was a horrible experience. I do not think my wife and I deserved to be treated with such disrespect. We offered to pay for the new drink. So we were clients, twice for the same drink! And since we were clients, should we not be welcomed? Especially on a hot day when drinks should be flying off the shelf and clients be flocking?

Anyways, I wish good luck to the owner(s) of this branch of Starbucks. With employees like Lisa, he/she/they...

Similar to my other reviews regarding Starbucks in Canada, this is probably one of the worst ones yet. The service is very poor - speed to coffee is very bad, and takes 20-30 minutes on average in the morning. It would appear they manage one customer per 5-6 minutes.

They’ve recently closed in the interior with no explanation other then management told us to close it. The line is terrible with cars and backs into the Provigo parking lot creating a catastrophic scenario where you are playing chicken with your car and life.

Avoid this Starbucks and close all of them in Canada. They are fundamentally destroying the brand.

update - now confirmed to be the slowest, most disorganized Starbucks on the planet. There is more staff here then Buckingham Palace, yet the staff cannot efficiently deliver anything in any sort of speed. In addition to being the slowest Starbucks on the planet, it’s almost the dirtiest one I’ve seen so far. They should probably tear this down and put in a Benihana instead so at least people can enjoy their experience.

second update - this is officially the worst location in the universe. The slowest service ever. It takes inside about 25 minutes from order to drink. This is the least efficient store. Corporate Starbucks - CLOSE...