Wendy's — Restaurant in Nanaimo

Wendy's is a great value for fast food. The meat wasn't frozen, and that does matter. The patties are square in case you're really into trying to teach your kids geometry. Maybe they listen to you.

The reality is, you go to Wendy's because it's easy and sometimes, that's what you need. Your kids are hungry and you want so much to be ready to provide a healthy home-cooked meal, and sometimes you're just not up for it, so they get Wendy's. The new peppermint frosty is sweet-tasting and uncomplicated, allowing your mind to wander to the bigger questions, like... "Am i trying to buy my kids' love with fast food?" And the realization that you can't buy your kids' love with food. You buy their respect -- they need food to live and you provide that -- but that doesn't mean they love you, and maybe they never will, so why are you trying so hard to impress them? You have to beg them to eat anything green with the same earnest concern that makes you beg them NOT to eat paste or sidewalk chalk, so why are you trying to play three star chef for them? Is it because you love them? And if you love them, and they don't love you back, what does that say about you, that you break your back trying to please them? So some days, yeah, you phone it in, you run out the clock until it's time to drop them back with their mother, whose love you also wonder if you ever really felt. You wonder if she's teaching them to be cold towards you, but what's the point in fighting it? She's with them all the time, she's their mother, and you can't compete with that. Besides, is loving you so natural that if your kids don't love you, there's something wrong with them? Are you so great that loving you should be automatic? Really, you try because you don't know how to stop trying, and when you figure it out, everyone will be better off, but until then you and they are just running out the clock until it's time to go back.

And on days like that, thank God...

Hi there, loyal Wendy’s fan reporting in — you can probably tell by the mountain of points I’ve racked up (I’m basically one spicy chicken sandwich away from having honorary staff status).

So here’s what happened: I came in and bought a proper Double-Double combo with my own hard-earned burger money. Then, like the generous soul I am, I used my Wendy’s points to grab an additional Dave’s Double for my friend. One paid double, one points double — a beautiful, beefy plan.

But when I opened the bag? Tragedy. The burger I paid for — the Double-Double — only had one patty. That’s not double, that’s diet. My friend got their full double, and I got the budget version of what I paid for.

Naturally, I called and left a message on the answering machine. No reply. I called again the next day. Still nothing. On day three, I came in to talk to a manager. Before speaking with her, I even showed an employee my call log — 9:15 PM, Wendy’s number, solid proof I wasn’t just yelling my order into the void. The employee confirmed it.

But then the manager came over and hit me with, “You have no history of calling us.” Like I was trying to con my way into a free patty. I explained that my phone deletes call logs except the most recent one, but she didn’t believe me — actually accused me of lying. Lying — over a hamburger!

So I did what any reasonable burger fan would do: I called head office right then and there, live from the restaurant, because someone needed to hear about this patty injustice.

I’ll still come back — the food’s good, the points system is fun, and let’s be real, I’ve forgiven family members for worse. But please, check the answering machine and never accuse a loyal customer of lying, especially when they’re buying doubles and giving them away like...

I would rate this restaurant a zero if that were an option. I’ve gone to this location many times throughout the day as it’s very close to my house and every time the staff are very friendly and nice. However numerous of times during night shift my girlfriend and I have gone through and have experienced horrendous customer service by the same employee. Which included but is not limited to eye rolling, sighing, and dropping straws on my girlfriends lap after he mixed our order up while not even attempting to seem like it was an accident and apologizing. Now if that’s not the kicker this is the reason why tonight was the last time we will go to this location and let our friends and family know of the treatment from the manager we received when we called back to let them know of the costumer service we were presented with. The manager not only insinuated all of what we were saying was a lie but he didn’t make an effort to apologize and said quote “I’m not sure what you want me to do, I was standing right next to him while this order went out I didn’t notice anything” which is in it self a lie as he wasn’t, we know what manager uniforms look like. My girlfriend then informed the manager that she has previously worked for a Wendy’s location and knows what costumer service Wendy’s prides themselves on having,(it’s not abruptly being hung up on over the phone by a “professional manager”) with that being said costumers would definitely enjoy a friendly welcome from the staff at the Port Place location in downtown Nanaimo. We’ll be calling again in the morning to seek out a refund of our hard earned money and take...