Little Caesars Pizza — Restaurant in New Tecumseth

I had a very disappointing experience at this Little Caesars location today evening.The lady/order taker was unwelcoming — no greeting or basic courtesy. I politely asked for a freshly made cheese pizza, not one from the Hot-N-Ready section. Despite repeating my request, I was given a pizza from the warmer and told it was fresh.

After checking, it was clear the pizza was not hot or freshly made. I returned to the store to explain, but instead of resolving the issue professionally, the lady involved the owner/her husband. Unfortunately, his response was even more concerning. He was dismissive and spoke to me in a rude and unprofessional manner. He immediately began raising his voice at me in front of other customers, saying, “what’s the point of Hot-N-Ready?” and telling me I had to take what they already had made. I explained again that I asked for fresh and was willing to wait. He then said it multiple times that I could get a refund BUT should never come back again , WHILE POINTING HIS FINGER AT ME IN A RUDE AND INTIMIDATING WAY.

This level of customer service is unacceptable. seriously needs training in customer service, ethics, and professionalism. I hope Little Caesars corporate addresses this behavior. I hope this feedback is taken seriously and that future customers are treated with greater respect and courtesy. I don’t write negative reviews, but It’s sad to see franchises getting destroyed by terrible...

The last time I got a pizza there the woman there got the pizza out of the oven cut it up put it in the box ,as she was doing that I asked her to put some parmason on topof the pizza, she said cost 2 bucks more . I told her to never mind ,knowing that was not true , the parm has always been free. I also got 2 marinara sauces for diping , they come Ina tub, the tubs were only a 1/4 full ,when I made a comment about it, I was '' told " quite forcefully, that was how they came, again not true. This time when I to pick up my order there was a man who made my pizza, when it was ready he put it in the box asked me if I would like some parmason on top , I replied yes, he puton a generous amount on top. When it came for my marinara sauce he noticed it was only a 1/4 full ,made a comment that wasn't right, picked up the 2 containers & went & filled them up, then asked if I would like anything else, to which I replied yes some hot peppers flakes, again he put on a liberal amount. With this Gentleman I thoroughly impressed . To the lady I give no stars, she was just rude & bligerent. To the Gentleman I give 5 stars. To him I say thank...

The lady owner at Little Caesars is such a kind, considerate and generous person with a big heart. I've seen her give away extras to families would couldn't afford enough to feed everyone in their family. I've been there when customers have been rude and abusive and she was nothing but courteous and tried to fix the problem without any negative emotions. I just left the restaurant now after hearing about a customer who treated her so disrespectfully earlier today and this customer was the one at fault. All the owner wanted to do was give the Karen what she wanted to try and diffuse the situation but Karen was having none of it. I think we need to remember how hard these small businesses have to work to make ends meat and start treating everyone with a little...