Mary Brown's Chicken — Restaurant in New Tecumseth

Wow, I'm legitimately shocked with the service I recieved at this location. I've reviewed many places but this is the first one I am genuinely disgusted with.

The manager or whomever I spoke to at this location literally accused me of lying about the terrible quality of their food. The chicken was extremely dry, rubbery, and it was clear my order was mishandled. But instead of refunding me, remaking it, or seeking another solution, the manager interrogated me over the phone. Even when I mentioned receipts, called them 20 minutes after the issue occurred, etc. Instead, she blamed the customer? She really tried gaslighting the customer.

Horrible customer service. This is the first and last time I'll be buying anything from Mary Brown's Alliston.

Do not come here unless you want to have extremely dry, rubbery chicken, or 10 minutes of a manager accusing the customer of lying. Just look at multiple other reviews for this resturant. I'm not the only one having these issues.

Oh and what's really hilarious is that the manager after interrogating me, only offers to remake half my order. Half. I paid $66 for 18 pieces. At that premium, customers expect quality food and customer service. Both are...

Extremely disappointing experience on September 2nd at 8:50pm.

Ordered a 3-piece combo, white meat only. The order was confirmed. Got home and found wings instead of white meat.

The wedges were dry, stale, and inedible.

When my friend (a regular customer) called to complain, staff tried to claim that wings were white meat. That excuse is misleading and dismissive. White meat clearly means breast meat.

This was not just a wrong order. It was poor quality food and even poorer customer service. Instead of taking responsibility, the staff tried convincing us they were right. We wasted our money and couldn’t eat the meal.

I had heard good things about Mary Brown’s, but this visit left me with zero confidence in the food quality or...

Friendly staff. Even the teenagers at the drive-through are super polite and professional. I used to like KFC, but their restaurants are very inconsistent. Some good and some bad. Mary Browns is always good. I prefer the fries over the taters, although I think most people would disagree with that - I think they sell a lot of taters. Their gravy is really good, and their pickles are the best. Occasionally, they give me a pop that is not very cold - I have to request that they reach back into the fridge to get the ones that have been chilling for a long time. No indoor tables. Picnic tables are available outside. I wish them...