Com Pho Asia — Restaurant in Newmarket

today i came to eat at this place for the first time in a while. this used to be my favourite childhood pho spot and it’s sad to see how much this restaurant has gotten worse.

for one, the service was not that good. i came in with my family of four, and we were initially given two pairs of chopsticks… when we asked for two more pairs, the waitress walked over to the other table and grabbed two of those wooden single-use chopsticks that were for takeout. it’s not that big of a deal, just shows how lazy they are. from a past experience around a year ago, i also remember the same waitress being impatient and having an attitude.

secondly, the food wasn’t that good. the noodles were soggy and the meat was stale, though the broth was pretty good. i ordered a bubble tea and the tapioca was soft and lumpy. a small teapot of tea is $2 each — i know that’s not that much but at literally any other pho place, tea and refills are free and i even remember that it also used to be free here.

tbh it’s not worth it to eat here, there’s a much better pho place at the other plaza across...

This is not our first time here. We’ve been here many times. Service was never that great but today my family and I were very uncomfortable. We didn’t feel welcomed the min we walked in.

_ the server was telling us to put away our belongings ( phone, keys, wallets). She didn’t want it on the table because of germs.

_ no water until we asked for it. We came in as 5 people. She brought 1 cup out…

_ she had asked my grandma to take her empty bowl away with so much attitude, my grandma didn’t understand that’s why she didn’t answer.

So so dissatisfied, now I understand why no one goes there and only do take out. If you can’t provide a decent service, don’t work in this industry. We go out as customers to have a good time. We don’t mind spending our hard earned money on a place that deserves it. I won’t be...

I've gone twice for bubbletea and both times were horrible. The first time the tapioca was hard and I had complained, letting the staff know the tapioca may be old. I didn't ask for a refund or a new one which I presume that's what the staff was expecting/fighting. The staff member I spoke with told me there's no way the tapioca was old because they cook new tapioca each day, when I told them this batch was hard they told me it probably wasn't cooked properly. The staff did nothing to solve this and acted as if I had done something wrong by bringing this up.

The second time the staff simply spent most of their time engaging other customers instead of looking after me even though there were only three people in the restaurant. Needless to say I am not...