Philthy Philly's Cheesesteak and Poutinerie — Restaurant in Newmarket

I bought my son in law a 100 gift card from this establishment year or so ago and today we went there to place a 70 dollar order. Guy behind counter had trouble validating card so he called the boss. He was advised that gift cards are no longer valid. So they pocketed my 100 bucks and now its so sad too bad for the customer trying to cash card in for food. They took my hundred and God knows how many other customers money. Since when do gift cards expire ?? You have my money i want your food!!! They havent heard last of this. Rip off artists. Come to think of it i dont want your food anymore. Shame on you and your rip off company !!!

Whats fake??? The fact you took my money and i got zero food is fake ??? Does it matter when the gift card was bought ?? I couldve bought it 5 years ago. Doesnt matter. These cards dont expire. Instead of making a weak attempt at damage control why dont you try and rectify the issue. On the phone you had the opportunity to settle the issue and you basically told us too bad so sad. You lost 2 customers forever. Read the Gift Card Act of Ontario RSO 2006, and i strongly suggest you familiarize yourself with the intent and spirt of the law. Im still out 100 bucks so does it matter ??? Your damn right it does. On Principle. And i also suggest you look up the meaning of defamation. Eg; Did i have a gift card in your company name. Yes or No ????

Was it of monetary value and did your company fail to honor the card. Yes or No ????

I...

EDIT: the owners response is a complete fabrication below. I never called an asked them to reduce the price lol. I got hung up on before even asking my question and had to call back myself. And the BOGO is predatory because you’re using it to manipulate the mandatory add ons in order to increase the price by double. You get 2 sandwiches but not for half the price which is what a BOGO deal is supposed to be. You end up having to pay extraordinary additional fees for mandatory add ons. It’s very predatory in nature. I’m not world should it cost $5 to add an extra inch to a sub lol actually pathetic. Genuinely pathetic customer service. Called and someone answered who then passed the phone off to someone else. That next employee was talking to me for a couple seconds then you could hear him out the phone down and then five seconds later hung up on me. I called back and asked why I was hung up on and he tried to act like it never happened. The pricing on the Uber eats app is also very predatory in nature. They are using the “buy one get one free” promotion to mislead customers. The fact a small sub is $15 is crazy in itself. Then in order to upgrade it costs another $5 to add an extra inch to the sub. For example, in order to upgrade to a medium (7-8 inch) from a small (5-6 inch) using the BOGO you would add an extra $10 to your order just to upgrade. Many stores are manipulating the BOGO option in order to mislead customers but this is easily the...

I would give this a negative rating if I could. I remember when the Davis location opened, the food was incredible and the portions were huge, even if the price was on the higher end, I was willing to pay it.

However, today I ordered 30 dollars worth of food and I got the soggy, tiny mess you see in the photos I took. The buns were soggy and it genuinely looks like the sandwiches were thrown into the foil and tossed into a bag. Not to mention they were stone cold. I could literally count the pieces of lettuce and other toppings. The service was atrocious and its very clear that the teenagers working there are doing so without any supervision. The restaurant is filthy( no pun intended) and when I called to ask why the sandwiches were in such a state I was told that the portion sizes went down but prices have went up. As a restaurant owner myself I am appalled at the experience with the Davis location, sacrificing quantity and quality, but still raising prices and the employees admit it willingly, it's amazing they still have business.

Don't ever get food from here, it's not worth the cost and the taste is mediocre at best. I will be telling anybody who asks me, to never step foot in this...