Wendy's — Restaurant in Newmarket

This review really hurts to give because I truly believe that Wendy's has the best tasting drive through food in Canada. The burgers and fries are always yummy and the different options like chicken, chili, salads, and sometimes.... Rarely it seems these days... They have baked potatoes. It's a really great mix ... But what they don't have is customer service. And it seems to be from management more than anyone. My latest experience was I had to go to my closer location to grab a chili and potato. But they are out of potatoes... This happened the other day to me and then, I went across town to the other location (this one) and they had the potato. This time, they did not. The issue was the person taking the order asked me to wait when I drove up, so I did, no problem... They had to be busy... So I waited... Close to 4 minutes... A lineup of cars formed behind me... Finally when she asked if I wanted to order I eagerly obliged with my order... Immediately she snapped no potatoes.... And said something I couldn't understand... I asked if she could repeat and she said not for an hour... I'd never heard of this but I don't work there, so what do I know.... I changed my order to chicken strips and the chili... And she was just curt and somewhat rude over the radio... But I got my order in and moved on to the window. When I came up to the window I mentioned the interaction to my server and he immediately rolled his eyes in full understanding of who I was talking about and that it seemed to be a regular conversation he's had with customers.... When I questioned it, he said that she was his boss and he had to stay quiet.... I then said, no, that's not cool ... You should talk to her boss... And he said that's no use as that boss is on her side...

So.. note to customers going to this location, the culture of the management is to do a job, not a service... And if you question what they do, you get in trouble.

And this is what bothers me so much. I've worked over 30 years in retail and would have been fired immediately for this type of behaviour. In my current position, my HR Dept. Would be all over me and my manager if I acted like this... And yet at the restaurant with quite possibly the most potential of any other drive through restaurant has this happening... It's sad.

Do better Wendy's!

Jan 16 2025 - Update... Since I updated with another bad experience previously, I thought I should update again.

This time however I'm giving props to Wendy's at this location . I've been going back now for a few months and they seem to have new people running the show and I have no complaints at all.. in fact I even complimented the gentleman who served me as he is always there working hard and the entire vibe of the place has changed. Thank you Wendy's for doing...

I have a full blown wendys addiction, and ever since I moved to Newmarket this fall, I have been searching for a Wendy's good enough to make my daily eatery. Unfortunately, this is not it. It's better than the Wendy's at Yonge and Davis but still falls shy of what I have come to expect from Dave Thomas. The fries were delicious and fresh, but the jbc's I ordered had so much salt in them, I just about wretched. Oh and that famous delicious homestyle lemonade which drives my wendys addiction? It clearly tasted watered down. The staff are friendly for sure, but then there's the manager who powertrips on the staff, is always frowning, is rude or confrontational to customers, etc. I can't even fathom how much business she is preventing the restaurant from bringing in. I'm literally addicted to Wendy's food, but was repulsed by this location. At least the facility looked clean. The best Wendy's in southern Ontario is the one at ellesmere and Kennedy in Toronto. I suggest reaching out to them, and seeing if they'll help you understand what it takes to be the best you can be. For sure this is still the best Wendy's I found in Newmarket so far, but there is lots of room for improvement. You don't make money by cutting corners; you do it by being exceptional. I'll update this whenever I notice an...

I appreciated the fact that there were several young employees when I visited - likely high school students working for the first time. The young individual who was manning both the til and handoff was especially very hard working and trying his absolute best when the store got very busy. Other people were maybe not as patient with him but he did not falter. I was impressed by his politeness and efforts to provide his customers their orders in a timely manner. When I complimented him, his face lit up with a bright smile. I imagine he would grow up to be a well-contributing member of society. The other young individual making the burgers was equally hard working and trying his best as well, looking at every order on the monitor to ensure he was making them properly. I asked for my burger without onions, and it was made to my liking. There was a third individual diligently making the fries, taking care to ensure all of the fries orders under his care had a nice portion size. It was the best portion of small fries I had ever tried at Wendy’s.

Props to the store manager who is willing to take young talent like them under their wings to show them the ropes of earning money the proper way. 10/10 would...