Metro Bakery — Restaurant in Niagara Falls

On Friday July 13th, 2023 @ 9am I received absolutely poor customer service from the cashier.

I was about to purchase approximately $30 worth of cold meats and requested a bag, to which I was informed that metro bakery will not be issuing bags anymore. I accepted that with no issues and then asked if I could get a slice of pizza which comes in a complimentary brown paper bag.

I then asked if I could get another brown paper bag to put my cold meats considering it was a perfect fit, to which I was denied.

I explained to the cashier that it makes no business sense to offer complimentary brown paper bags for a $2.00 slice of pizza but not offer me that same bag for $30 worth of cold meats.

I don’t think she was very good at doing the math and couldn’t grasp that she’s going to loose $30 worth of cold meats revenue over a bag that she offers complimentary with a $2 slice of pizza.

I absolutely feel bad for the ownership if my staff were to make piss poor choices that would cost the company.

Needles to say I only got the pizza and and paid a couple of bucks when they could have made $30 bucks off me.

The moral of the story; sometimes it pays to...

Just so-so bread products, horrible service and often not a pleasant odor in the store. I can't imagine any rating above one star left by anyone. The bread has no substance at all. Moved here from "Little Italy" in TO. This shop would be closed if they were in TO!! If supermarket quality products are good for you, then Metro is your store.

I'm pleased with Portage bakery and the service and the folks working there are BY FAR friendlier, nicer and REAL! I gave Metro a couple tries and done. I just cannot hand over my hard earned after tax dollar to this business. Thanks...

No appreciation for customer loyalty!! Will never go back. We WERE weekly customers of this bakery, yet when they were called early Sat. morning...well before their day before pick-up policy, our order was denied. The woman answering the phone did ask if they could take our order, but they were told no!!! Then I was told that the woman that makes the trays would not be working!!! ( an obvious lie) I guess they neither want, need or value our business!! Played by the rules, but I guess that rules don't apply when you own the game!!! Thanks for nothing and...