Tim Hortons — Restaurant in North Bay

I've been coming to this specific Tim Hortons since I was a kid. We'd always come get an iced cap before the beach in the summers, and I used to live on 6th and come every morning for a soup and a coffee. Now I live nearby again, so I used to come for a coffee and a bagel. I stopped a few months ago because quality has come down so much that it became unreasonable to support the business, but mostly because I didn't enjoy neither the coffee or the food at all anymore. Today was my second time back in months, and it was so bad that I won't be supporting any Tim Horton's locations anymore.

I went through the drive thru, as the only car, my order was 1 large regular coffee, and 1 toasted everything bagel with cream cheese. I also asked politely if they could cut it, since that was a thing they stopped doing. The man said yes, and repeated the order back to me and ended with "and cut". I said thanks and drove up. I was the only car so I drove right up, he opened the window, recieved my money, gave me both coffees then immidiately gave me the bagel. I was a little susipicious for 2 reasons, it took about 20 seconds from me ordering to me recieving that bagel, which was supposed to be toasted. And 2, there was no warmth to the wrapping when I grabbed it. Oh well, not worth opening up to check, so I drove home.

I got home, opened the bagel to see it wasn't cut (not a big deal, I'll just cut it) but then I noticed a huge bulge on the one side of the bagel. Now, I know Tim Horton's has been known to overdo it on the cream cheese, but the amount of cream cheese plopped onto only one side of the bagel was absolutely insane, even if it was all spread evenly, there was twice as much cream cheese as actual bagel. Finally, as I suspected, the bagel was cold to the touch, and was stale. I'm in the service industry so honestly if it was just one of these issues, or even only 2 of them, I'd probably suck it up and eat the thing and just be unhappy with it. But all 3 things together just put me over my limit of complacency.

I went back to get my bagel remade, and left knowing this would be the last time I step foot in what used to be a daily routine for me. No idea what happened to this franchise, don't really care either...

‪She yelled this, and I walked out the morning of April 12,2018, at 10:42am. I’m still shocked, did she think it was funny, or was I wrong for saying no to her, when she said her coffee was only 6 minutes over 20 minutes? It was 10:32am when I got to the Tim Hortons, on Cassells. I wasn’t bugging anyone, I just wanted a fresh coffee, so I was letting people go in front of me until the girl was done serving the 2 pots of overdue coffee. There were these two gentlemen and one of them asked why I was letting people in front of me? So I told him why, then he asked how do I know it’s overdue? I told him they mark it down on the pots. So one of the gentleman asked the girl working if the coffee was over due, she said only by 6 minuets. ‬ ‪Then the man asked me if that was ok? I said no. The girl working yelled, “make it at home”. Wow, I didn’t say a word, I turned around, walked out, and walked to Seymour. There was a lady working the drive through, came to get coffee from the front where we were, however, she used one of the fresh pots from the back burner. ‬ ‪The girl that yelled, and was working front cash, is the manager. She was training a young boy when she did this. She had been training him for a couple days. She was the only one working the front cash with the young boy at...

The fastest crew I know (mornings). You can enter the longest line up backed to the road and they turn that drive through over in 2 mins. In and out boom and done. This [morning crew] place should be Training every Tim Horton's in Ontario. I really cant say enough about that.

Edit: June 18th 2018 my previous 5 star review was perfect for the morning crew, but really does not represent well the lunch crew. The lunch crew should be very fast as well and I believe most of them are in training. I understand that everybody needs to be trained but they should have some people who can help move things along fast. I say this because most people have a lunch hour of about 1 hour or 30 minutes. So to spend about 10 minutes or 15 minutes through the drive-thru only to get a single coffee is little ridiculous

Edit: Aug 1st 2024 - still subpar of what it was in its glory days, that said it seems like the situation has improved a bit, not enough to warrant 4 stars yet, but some of the drive thru staff sound like they couldn't care less and the coffee frequently comes with grinds in it. I'm not sure how a coffee with 1 cream can be made so inconsistently but alas...