Twiggs Coffee Roasters — Restaurant in North Bay

Update: After visiting the place myself multiple times, I can happily say that I've had no complaints. Granted, unlike the complaint below, I've only ordered coffee. Staff seem friendly, and quick. My only concern, which is something they can't fix or resolve, is the lack of quality seating room. At both Twiggs locations, due to their earned popularity, seating is limited and I always feel so crowded when I'm there. There is a section of quality seating near the back, but it's always taken when I show up.

Original 1-Star Complaint Below: My pregant wife and mother-in-law went here tonight with my one year old. They ordered a pizza. There were no other patrons dining here. They waited for 30 minutes and then asked about the pizza and was told it would be ready soon. They waited another 15 minutes for the food (45 total), when an employee asked them if they were waiting for a pizza. They said yes.

The employee half-heartedly apologized and explained that a "glitch" meant that the "computer in the back didn't register that a pizza had been ordered. And that a pizza never was being cooked. Understandable mistake, if the place was super busy. But if there are only two diners to occupy your attention with, you can't make sure their food is on their way?

At this point my one year old was super fussy and they couldn't wait any longer. The employee made sure to only reimburse the pair for the exact change of the pizza ordered and not the two drinks they filled their bellies with while they waited for the pizza that never came. The employee seemed puzzled why my mother-in-law would suggest they be reimbursed for the two drinks and even suggesting that they should receive a gift card for the time lost. At the end of the day my pregnant wife, child, and mother-in-law left hungry, and the Twiggs' employees were left puzzled why anyone would be upset by the ordeal.

Words used to describe the girls working here: Daft, clueless, oblivious to their surroundings, dishonest (because they didn't check the order when asked, but simply said the pizza was on the way and couldn't be bothered),...

I go there quite often, it is a nice change from the big companies like Tim Horton's (which I go to quite often as well). I'd have to agree that their food there is delicious and most of their drinks are amazing, and the fact that the coffee is organic and roasted in house (although it does get a little Smokey and burn smelt in there sometimes) is a huge factor when I have the choice of where to go to get my coffee. I do have a few complaints. It often gets a little loud while trying to talk to the person you're there with. I'm aware that cafes get loud sometimes but it is a little tedious when you have a meeting that gets drowned out by everyone else. Next is as mentioned, the staff seems a little tense and not happy to have to deal with a lot of costumers. Whether that is due to management or having a bad day themselves I'm not sure, just makes you feel like walking on eggshells when ordering. Then comes the order themselves; I have gotten a few coffees that taste as if they don't have sugar in them. I stir it when I get where I'm going (whether that's to a seat or to work) and that sometimes works but then other times I have to put my own sugar in and stir it to make it work. And non coffee orders such as Capachillos are sometimes made differently depending on the person responsible for your drink. And then there's the lids... 😤😧 they don't stay on a third of the time, another third they spill everywhere when you're walking and then you're left with a sticky hand. I'm not saying that it is all bad.. in fact I wish more places served healthy food and organic beverages like Twiggs, I quite enjoy it other than the mentiond issues I have and I strongly recommend going there yourself to try their food and drinks and support a local small business. Thank you for reading my rant, and hope your...

I went to the new Twiggs location for lunch yesterday with my husband and my son. My husband and I ordered the crab salad on a toasted sesame seed bagel, our son ordered the smoked meat sandwich on a toasted sesame seed bagel, my husband also ordered an oreo cheesecake with a carrot/apple juice and I ordered a raspberry lemonade. We received the cheesecake right away and were told to grab a seat and they'd bring us the rest of our order. It took over 15-20 minutes to get our sandwiches so my husband ended up eating his cheesecake before our sandwiches arrived. Then we were able to all eat our sandwiches and still had not received our drinks. When I inquired twice about our drinks I was told they'll be ready in a few minutes. The second time I asked, the 3 young workers (1 guy and 2 girls) proceeded to talk about me in front of me and laugh at the situation. We received our drinks 15+ minutes after our sandwiches had been consumed. The service was terrible and the workers were very unprofessional. I love their food but am seriously considering never going there...