Have been here on numerous occasions. It can be either hit or miss, not sure whether to point at the staff who were working or just situations that they've been presented with. I've eaten here solo and with family, doesn't seem to make a difference. I won't give the food a poor rating, it has always been tasty, but the portions vary wildly from reasonable to "um, is that a child-size portion?". As touched on earlier, the staff has their nights, I suppose. Hey I was young once, and I remember working and chatting with co-workers, but I mean there's a difference between comments in passing, and standing in one spot for minutes at a time gabbing with a group of co-workers. I think that the management needs to keep an eye on things. Not to nail the help to the wall for stopping to scratch an itch, not to crack the whip, but to make sure that customers who are footing the bill are being looked after. Should be noted that in probably between a dozen and 15 visits, I've / we've never experienced any rude or confrontational staff, so that's a great plus in their favor. But in those visits, maybe once has someone stopped by our table/booth and identified themselves as a supervisor or manager to inquire of our experiences. Usually Shoeless Joe's is the choice of place to go for a sit-down-take-your-time sort of outing, rather than grab & go fast food, so when I/we go there, we're not in any great hurry, and yes, when the place is busy, it takes a bit longer. For me/us, it's not an issue, we expect to be inside for a while and be served in turn, as does everyone else either there before us or come after us. Place is usually clean, seating and tables sometimes need a quick wipe where something spilled and went un-noticed. I guess that can happen into the evening, especially in lower lighting into the evening. Lots of TV's to see and follow your sporting events. Washrooms are bright, clean, sometimes out of soap though, and needing just that bit of attention. Place is wheelchair-accessible. Ample parking in plaza lot. Overall, few complaints, but the ones I have seem to be things that management should be on top of, if there is any management there.