KFC — Restaurant in Oakville

When you hear the word "scorcher," images of fire, heat and peppers may come to mind. Unfortunately with the KFC Scorcher Chicken Sandwich, you'll get something quite opposite from those descriptors. I saw the ads, bought into the frenzy and used the app to purchase the KFC Scorcher. The app is great and the customer service at this location was just as good. However, I intended to have a cheat meal but instead I feel cheated on. The lackluster chicken sandwich was bland, didn't not pack a punch that was promised, looked sad and definitely did not live up to the hype. The bun was flattened, the chicken piece was thick but not flavourful and the pickles/sauce gave the sandwich a sweet taste, which is the opposite from the desired effect. Save your money and forgo the relatively expensive $7.99 sandwich to find something 100x better at Popeye's. Even a Jr. Chicken at McDonald's has more pepper/seasoning. It should be noted that I frequent KFC about once every couple of years. I remember when the coleslaw used to be fluorescent green instead of the current white version. That being said, the quality of KFC seems to have plummeted. I won't be coming back to this fast food non-option and I will be deleting the KFC app. Great marketing to fool me once, but...

Ordered the 2 person chicken meal with drink, fries and 1 side. The chicken pieces I got were assorted dark and white. What I received was very small pieces of chicken which I couldn’t even tell what piece of the chicken it was until I bit into it. Mostly bones. I think the thigh pieces were cut into pieces because it was barely 2 bites per piece. The portion of breast was also cut into pieces so essentially I was given 2 chicken pieces cut into 4. The breast was so dry and chewy as if it had been microwaved multiple times, my daughter and I couldn’t even eat it because it was so dry and hard. The side of coleslaw was only about 1/4 cup size and not enough for 2 people at all. Most of the coleslaw was also liquidy and saucy. Fries were the only thing that was normal. Definitely not coming to this location or any kfc again. Will stick with Popeyes, church’s and other smaller independent chicken places which give much larger portions with better quality. It was on sale for 12.99 but not even worth $5, would have been better off...

If I could leave no stars I would. Called ahead to place an order and was told that they do not take orders over the phone. Fine. I went to the restaurant and it was approximately 8:40pm . Not one foot in to the door I had the cashier yell and say "we are not making any more chicken all we have are sandwiches " this is KFC correct? The cashier/manager was extremely rude and said . "We are not making any more chicken because we close at 9pm" A restaurant refuses to serve customers because they want to leave by 9pm! This is customer service at its finest! The manager then agrees to take my order but not after telling me "because of you we have to stay later" then proceeds to make us wait outside. I did call customer service, and received a call from a manager or dm today. Who simply apologized, and then said she hopes we visit that location again. Not gonna happen! And please if you know what's good, please go to Popeyes or Mary Browns instead. Colonal Sanders would be rolling over in his grave if he knew how his restaurants...