Starbucks — Restaurant in Oakville

I have been in coffee shops in more than 20 countries in the world. I have lived in New York most of my life, now live in Canada, and in both the USA and Canada have been getting Starbucks coffee a few times every week – today, was the first time I was charged for an extra splash of milk. I have never ever been charged before for ordering extra / double milk. Today, this Starbucks location charged me 50c for asking for extra milk in my coffee (which is 17% more on top of the $3 small coffee). I was told that asking for extra milk is no longer ‘just a coffee’ - it is a ‘coffee misto’ (or something like that). The barista told me that the manager said that since it is with an extra splash milk, they have to start charging me for the extra milk. I have never heard of any such charge in any coffee shop. Keep in mind I am not ordering a latte - I am asking for an extra tiny splash of milk.

Historically, pre-Covid, Starbucks kept their milk out on the counter, so customers could put as much milk as they wanted in their coffee, and today they charged me for literally a tiny splash of milk.

I am not sure if the manager of this branch is confused or if this is a new company-wide policy. If this is a company-wide policy, I would like to say, ‘Shame on you Starbucks - you used to be a pinnacle of American Coffee, and today you are a disgrace.’

Please note this is not a negative review of the employees in this location – they are usually very smiley and wonderful. They told me the manager said they need to be charging for extra milk, so I will be escalating this to Starbucks Corporate to understand when this new policy came...

On Dec 25, 2021 at 11:30am my partner and I ordered food and drinks ahead of him through the app. People were waiting for their orders inside the store.

My partner (a person of colour) went inside and was immediately told to wait outside because they were at full capacity, so he waited outside. The system for picking up orders was very disjointed and confusing. Then two people left the store which meant that they could then take more patrons inside, so he went inside. The same staff member raised their voice and rudely told him wait outside again... even though our food was waiting in the pick-up area. So he went outside to wait.

I (a white person) wanted to see what was going on because this made no sense. I walked in and stood at the back and not one staff member told me to wait outside even though they all looked at me. Why was my partner singled out and asked to leave TWICE, but they allowed me to stay inside to pick up our food and drinks without any issue? I sincerely hope it isn't linked to racial bias. There really needs to be an organized system in place for this to work, especially given we're in a pandemic that doesn't seem to be going anywhere...

Was waiting for a lift outside, infront of the drive thru window, and they guy in the window started talking to me. Super nice guy, unfortunately i didn’t get his name, defintly has great customer service tho. I was the Australian. Would defintly go back, as a customer this time. It really made my day, one of the best experience I had in Canada while I was there. He had no reason to be that nice, but he was. Top bloke. This was around a year ago but I still think about it, would I have done that in the same situation? Probably not, he’s inspired me to try and be a more kind person, thinking about how I treat a total stranger may have an affect on them later. Simply being kind to someone I don’t know might brighten up their day.

Iv been reading the other reviews and someone mentions somebody by the name of Fil ( or Phil, different spellings in 2 different reviews so idk which one) Being at the drive thru window and being really nice and having good customer service, I have no idea if it’s the same guy, but,...