Tim Hortons — Restaurant in Oakville

Every workday morning I look forward to that first sip of coffee. As the aroma wafts up through the air and that first morning sip slips down my throat an immediate response leaves my lips. Mmmmm What a lovely start to my day. Not anymore. The thrill is gone! Last week, 3 days out of five, I was drinking a dark roast double-double without coffee flavour. One day I returned one purchased coffee twice. The second time I requested coffee from a fresh pot. Each still tasted bland, as weak as the first. When I told the woman at the window that the coffee tasted like water, again, she indicated that she didn’t care and replaced my tasteless coffee with an insipid one. I’m tired of asking “are you sure this is dark roast”? More often than not I don’t have the luxury of returning my coffee purchase. I get to work and I can’t leave. I end up sipping the flavourless non-coffee, feeling disgusted that I spent my hard earned money on it. By the time lunch rolls around I end up wasting my time by going back to Timmies to get my money back. No – I don’t like and I can’t afford to throw away money. That toonie translates to weekday purchases of $520 yearly. That may not seem like much but it’s $520 that I could spend on something that gives me pleasure. It’s not the first time or the first location where I have encountered this problem. I use to agonize over how my coffee could taste so bad. I mean it’s “Timmies”. Every location has the same coffee and they have machines that insert the same amount of sugar and cream. One day the bulb lit. They were not accidently making regular coffee instead of my dark roast. They were in such a hurry to make the pot of coffee they forgot to put in fresh coffee grounds. The hot water was trying it’s best to leech all the flavour out of already extracted grounds. I’ve dusted off my French press and I’ve readied my coffee bean grinder. I’m going back to making my own morning coffee. I will use my travel mug and save five cups a week from the garbage dump. That’s 260 non-recyclable cups that won’t be used each year, at...

Friday night at 5:30pm on a long weekend. We stopped here to get some sandwiches for a long car ride up north. The girl at the front took about 4 min to notice me. No hi no nothing just a blank stare. So I started telling her my order and she cuts me off to start talking to her coworker in another language. Then she turns me to again and said what do you want. So I said, ok I will start again and list off I want a grilled cheese, she said no. I said why as it’s the only thing my daughter who is 2 will eat from there. She said we just cleaned the grill. I’m sorry you are open til 11pm. So I ordered two ham and cheese and they burn the bread or bun and using the same grill that she said was just cleaned for the grilled cheese. I asked isn’t that the grill. And she smiles and laughs and all her coworkers (4 in total) all laugh. So then my server tells me my coffee is on the counter and my muffin is at the till. I’m looking at her in disbelief how horrible her performance is in this job. So I said thank you, don’t you want me to pay? She laughed.

Who ever works here all needs a strict lesson on customer service. I worked at a Tim Hortons as a teenager and would have been let go from such a poor customer experience.

All the girls who work there are rude, unprofessional and literally just hanging out. Whoever runs this place should let them all go. By far the worst Tim Hortons ever.

What ever happened to people having pride in their work and being friendly. I’d rather see young teenagers working here than 5 30 something women who speak about me in...

I’ve been working in Oakville for almost 15 years, and this Tim Hortons used to be one of the best — even though it’s inside a gas station, it was always quick, friendly, and reliable. But over the past couple of years, it’s completely gone downhill.

The new staff just don’t seem to care anymore. They constantly mess up orders, and it’s not just once in a while — it’s every visit. For the past two months, we’ve been ordering the Loaded Croissant with no cheese or meat, just egg (saying this exact sentence every single time), and they still get it wrong every time. What’s even more frustrating is that they repeat the order back exactly the way I said it, so it seems like they understand — but then the food still comes out wrong.

I’m not sure if there’s a language barrier or just a lack of attention, but it’s not only this one item — it happens with almost anything you order. My friend is allergic to cheese, and they keep adding it anyway. Someone could get really sick or end up in danger because of this carelessness.

The food isn’t fresh, the service feels careless, and no one seems interested in improving things. Please bring back the old staff!!! They cared about doing a good job and made this place feel welcoming. Food is such an emotional thing, and it’s sad to see how much this location has changed...