A&W Canada — Restaurant in Ontario

The staff were friendly, food service was quick and I was able to get a 4pk of glass-bottled root beer to take home which made for a pleasant, weekend treat.

As for the atmosphere, however, while sitting to eat my meal I noticed two girls come in, one of whom -while walking around the corner of the counter toward the back of the restaurant, reached back behind the counter and just grabbed a pair of cups out from one of the cup holders (the dispensers from which employees grab a cup for your order). The girl had not paid, barely said more than a couple of words to the employee behind the counter, and the only further interaction between the two was in a language I could neither identify nor understand.

I don't know if she was an off-duty employee and A&W has a policy that allows for this, however, it seemed unprofessional to be just reaching behind the counter rather than having one of the on-duty employees grab them for you to prevent this kind of interpretation issue.

Great food. Quick service. Pricier than most other chains but usually worth it for the quality and atmosphere, just not on this...

I am a strict vegetarian, and I trust that when I order a veggie burger, I will receive a veggie burger.

I was appalled to see that when I ordered the veggie burger last week in the drive thru, that it was actually meat. Upon discovering this I immediately called the restaurant and brought it to the attention of the staff who, to put it nicely "could care less". No apology, no offer to refund or even remake. Nothing.

This is truly unacceptable in this day and age. There are people who count on being served what they ordered, maybe not because they are vegetarian but maybe because they have an allergy, or sensitivity etc. If I had an allergy and you served me something that sent me into anaphylaxis then would it matter?

It's deplorable and the response I received from the manager allows me to better understand why the staff don't care; because he doesn't care either. Please go anywhere else but here. You'll...

Was very disappointed with this A&W on Thursday March 20th. A co worker and I wanted A&W after work we got there at 10:54pm the drive thru light was still on and a car was at the window when I went to place my order I was told by the employee that they were closed even though it says 11pm. So my Co worker and I drove to Trenton who closes at midnight. While we were there in the parking lot eating our meal. We watched them turn off the light in the store as one of the employees was locking the door a van went into the drive thru the staff was nice enough to reopen the restaurant and serve that customer even though it was after midnight.

It's sad you can get better service in Trenton than Belleville I could understand if it was at 11pm but it was before 11 and they wouldn't serve us. I guess if I'm on the afternoon shift and want A&W I will drive to Trenton since Belleville don't want...