Wild Wing Belleville — Restaurant in Ontario

Feb/28/2019 around 8:15pm. Got to wild wings, knew they closed at 10pm figured getting there at 815 wouldn’t be going in to close to closing. Got in and it was pretty well empty besides two tables just leaving. I ordered wings as well as my friend one kind each and each of us got a side. We got her side after about 15mins and it was good but a lot of the chips were either extremely salty or for some reason rubbery? I got a vodka mixed with pineapple juice and I swear there was no alcohol in the drink I couldn’t smell and or taste it. As well as with her rum and coke. Rum is a pretty strong scented drink so normally you can in fact taste and smell it. After it was almost 9 and I hadn’t even gotten my appetizer I figured she must have forgotten it. Time goes by we are the only ones left in there and had been since about 9 and we still have not gotten our wings or my side.. By this point we’re starting to get a little frustrated as it was almost 10pm and that’s when they closed. The waitress asked if we could take them to go as it was almost time for them to close.. Might I add it was not very long after 8pm that we got there. It took almost an entire two hours to get two sets of wings and two sides. My order came to 50$ and hers was 48$ for the worst service I’ve probably ever had. My wings were cold as ice by the time I got them (as we ate in my car outside your restaurant because we were asked to leave because you were closing because it took two hours to get our food) she was not given what she asked for and hated her wings but nothing could be done as we were asked to leave. My side was hardly cooked as it was cold in the middle. So I had to take most of it home and cook it. Might as well have cooked at home seeing as how I spent 50$ to go home and have to recook take out anyways and a box of wings is only 15$ -.- So moral of the story I should of taken my 50$ bill and just lit fire to it at least it would have been warm. I left the waitress a good tip for bad service by your cook. We felt like he just took his time because he wanted us to leave. This was my favourite place to go but lately the service has been completely horrible and for the price of it it’s not worth it. So disappointed because this isn’t the first second or third time this has happened. I’m sorry wild wings but it’s time for us to breakup. It’s not...

UPDATE: June 23rd. Reply to Business feedback: As a customer, I absolutely have the right to share feedback on how a business operates. If my review struck a nerve, it may be worth reflecting on why that is—accuracy isn’t disrespect. Dismissing a customer’s experience because it’s not what you want to hear is not a professional response; it’s deflection.

What is disrespectful is the way you’ve treated former employees who’ve chosen to leave. I’m simply holding you accountable in a public forum, which is entirely fair when patterns become evident.

There are two reasons I left this review:

To remind you that Belleville is a small city. Word travels fast here, and locals tend to know what’s happening behind the scenes.

To give you an opportunity to recognize and address the issues in your business—so that perhaps one day you might earn back my support.

As for service: I stand by my comment. On June 10th, I made a fair comparison. When the kitchen bell rang, the previous waitress consistently brought food to the table three times faster than the one currently serving. I pay attention to details and believe in being thorough when leaving a review.

Additionally: I am happy to report your sauces have stayed the same. Flavour is still solid. The Grease is still being changed twice a week as per Wild Wings Brand Rules.. this is also very good. Drinks were cold. So that is all good news.

Original Review: For years I would go here because of my favourite waitresses. They knew my name and I tipped well. New owner cut her shifts and she had to go to a different work place to support her family. This wasn’t the case with the old owners. She was a great, dependable, honest, effective worker. You did her wrong. Belleville is small town at heart. Perhaps Belleville isn’t a good fit for you. Time will tell if the brand survives under...

Revising my Review down to 1 Star. This Wild Wing location just can't seem to step up to the plate. I ordered 2 wraps for take out. When I arrived only one had been made (error #1). When they went to make the other one of originally ordered, they brought me a container of wings instead (error #2). I then checked the original wrap that had been brought out to me and it was made without chicken like I asked (error#3). My original order wrap was finally brought out and it too had no chicken on it (error#4). Meanwhile the poor girl working (the only front staff on shift) was so new that she had no admin privileges to be able to refund my meal, so I was forced to wait through this circus. It got to be such a mess that a lady who had worked there in the past, who just happened to be dining that night, stepped in to help. The actual staff was in over her head and should not be working a close shift by herself. Obviously flustered at this point, she hid in the back so often I couldn't even discuss the issue with her. She had thrown out my receipt and I just wanted a reprint, which she seemed incapable of doing. I regularly go to the 2 Wild Wing restaurants in Barrie and they are fantastic! Do yourself a favour if you're in Belleville and skip this one.

Original post: Not the greatest visit. They were out of everything. Wet naps, a few types of beer, paper towel in the washroom, traditional and eventually boneless chicken wings. They also seemed unfortunately understaffed, but even considering, they were slow to acknowledge customers. We were regularly ignored by anyone who wasn't our waitress. I've never had a really bad visit to Wild Wing, but this one just felt like it was run by someone who's never run a...