Angelo’s Italian Bakery & Market — Restaurant in Ontario

I visited Angelo’s Bakery last Sunday and during check out procedure I was overcharged twice. Specifically, for the loaf of sun-dried tomato – walnut bread normally priced at $5.25 I was charged over $13. This amount went through the register and it was required to pay. When I pointed out to the cashier, she corrected the amount but entered wrong number again, which was also higher, as the wrong item description was entered one more time. I pointed it out again, so she tried to find the right product code. In the meantime, the supervisor lady came by and she helped her to find the right product code and price. I also mentioned to the supervisor that due to the overcharge entered even twice the product should be at least discounted. The supervisor lady refused the request saying the cashier has a right to make a mistake and she has a right to be confused due to large number of customers served. I requested to talk to the manager saying that this approach is absolutely unacceptable, and customer cannot pay for any cashier mistakes. Cashier always can make a mistake, but the store needs to deal with this mistake properly as well – and the common practice would be to give at least the discount on the product which cost nota bene less than $10, like the other Canadian grocery stores do. Manager came over in about 2 minutes, and first thing he did, he turn his back to me, talking to the supervisor for about a minute. I asked him perhaps he could turn his face to me and talk to me first. Then, I described what happened asking if he can give me a discount. He replied bluntly it will not be any discounts, and if I want the discount I can go to another store. Not even single word of apology for the mistake or simple “I am sorry” from the manager or the supervisor. I was stunned for a moment by insolence and rude behavior of the people who were supposed to deal with the customer at least with the polite manner. People, who had no idea about customer appreciation, respect, and fundamental principles of common curtesy. I have to mention that it was a second time I experienced rude behavior from the same manager also about product overcharge. First time I decided to let it go. But after second time I decided to make up the review – so all Angelo’s customers know what to expect from the management – be lucky if you get your money back in the case of overcharge and always check your receipt if you paid the right price – as the cashier due to his/her lack of training or inexperience may charge you triple product price. Do not bother with talking to the supervisor or manager as – they will not help you. I have been a loyal Angelo’s customer for about 30 years and the personnel of the store was always helpful, kind, and polite – excluding the supervisor and manager mentioned above. Every product is most of times a great quality. The store has its own unique “spirit” and I loved to shop in there or have a lunch in the restaurant. After the last incident I was really inclined not to visit the Angelo’s anymore, but then I realized that 2 people should not spoil the image of the whole place that due to the effort of whole team of other people is otherwise a great one. Unless other unexpected and unpleasant events come up. Hopefully not. From my perspective I would advise the owners to take a close look at the supervisor and manager mentioned above and draw relevant consequences. These people are not qualified to hold positions that require customer skills. These are just not the skills – it is the attitude and personal character – that should prevent this type of people from holding their positions – perhaps they can be good as a cheap work force or janitors – but NOT supervisor or manager as proven. Strongly recommended. I do not want to downgrade overall rating of the store to the minimum, as all other good factors have to be considered too. Please fix the specific management issue, as of currently it is outrageous and...

So I arrived to the restaurant and was very confused on where go I didn’t understand the lay out, after asking for help and being shown were to order I realized that it’s an assembly line (order your food at one end pay at another and sit down) which Was very different because when I think of breakfast in a restaurant usually a server comes to us asks what’s we would like to drinks and if we are ready to order etc.

For the food there wasn’t a lot of options so I got what was at the top of the list 2 eggs bacon or sausage toast (comes with home fires) a bowl of fruit and a coffee/tea. So over all I asked for over easy eggs, sausage, white toast no butter and a tea, after i got a order number and went down paid and the price wasent horrible for two meals was around 20 bucks that wasent bad I’m thinking this is gunna be great.

Well then I went to get a tea and my friend got an Irish coffee well I walked around this small Khios trying to find the tea and I couldn’t see it well I went to the front cashier and asked where the tea was and she said it was behind the table asked me what kind of tea and got it so then I went back to the khios finished up and sat down.

Now when I sat at the table there was nothing on it no spoons, forks, no salt, pepper or even ketchup, well in that same khios was all of them so when are food arrived l got up and got are forks and butter knifes (which I had to get another one because they were dirty with dry food on it) the thing I questioned was why are the salt, pepper and even ketchup were all in little packets why aren’t there any bottles Or salt shakers. I returned to my table and when I looked at my portions of my food I’m thinking well I now know why it was so cheap, I had maybe 1cup of homefries, 2 sausages,2 eggs and a small thing of fruit and my toast, well my toast was brown, my sausages were NOT fully cooked they were white (when usually they are supposed to be golden brown). I told the woman who served us that we both ordered white bread so she took it and had them get us the right order I didn’t say anything about the sausages because I figured maybe they cook them differently and I’ll give them a chance.

I stated eating and the fruit it was good the potatoes weren’t bad I would have liked some more, my eggs were not flavourful they were just kind of bland, my tea was very bitter not like orange peco is, then I went to my sausages which I kept looking at and regretting, I finished everything else before I even took a bite of them, I’m not kidding when I say I took a small bite and they were disgusting the worst iv ever had in my life time, I could not eat them they were slimy and very unpleasant I had to force it down and sit there and drink it down with bitter tea it was the worst.

After about 10 minutes trying to keep that down my friend said there was something wrong with the pineapple and asked me to try so i did and it was super sour, and I had to spit it into a napkin I then got up and said this is enough I’m talking to a manager.

For the second time I went up to the cashier and asked to talk to a manger a waited another 5 minuets I saw a manger come out I said hello I was super polite letting her know that they were descusting I was trying not to be rude because I work in the food industry and I get it sometimes things get messed up but all I got was attitude from this woman telling me I’m wrong and nothings wrong with it, I felt degraded and hurt, she then asked me “well what do u want a replacement or what” I said is it possible to get something else maybe bacon she responded sure then walked away. It was the worst customer service iv ever seen.

After I got it the bacon was super greasy but I gave up trying to make the best out of are experience I got my friend an orange juice (which cost over 3 bucks for a tiny thing of it) and left.

Over all I was very disappointed it was my first time there and I will never...

Angelo's Italian Bakery & Market is a culinary gem that transports you straight to the heart of Italy with its authentic flavors and artisanal products. This charming establishment is a haven for anyone who yearns for the true essence of Italian cuisine, offering a delightful array of spices, cheeses, breads, and bakery items that cater to both traditional and modern tastes.

From the moment you enter Angelo's, the aromatic blend of freshly baked goods and savory Italian spices envelops you, setting the stage for a memorable gastronomic experience. The bakery section alone is worth a visit, with its selection of loaves, pastries, and cakes that capture the soul of Italian baking. Each item is meticulously crafted, reflecting the dedication and expertise of the bakers who bring these delectable treats to life.

One of the highlights of Angelo's is their Food Station, which epitomizes freshness and flavor. Here, you'll find a diverse range of options that cater to every palate. Whether you're in the mood for a hearty meal or a light bite, the Food Station has something to satisfy your cravings. The selection includes mouthwatering pizzas and pasta dishes, all made with high-quality ingredients that ensure a burst of authentic Italian flavor in every bite. The pizza station is particularly impressive, allowing you to customize your pizza with a variety of fresh toppings and cheeses. The result is a pizza that is both flavorful and fulfilling, with a crisp crust and perfectly balanced toppings.

The pasta options are equally exceptional, offering a range of choices that can be tailored to your preferences. From classic marinara to creamy Alfredo, the pasta dishes are prepared with care and attention to detail, providing a taste of Italy in every forkful. The ability to build your own pasta dish means you can experiment with different combinations, making each visit to Angelo's a unique experience.

For those who appreciate a good dessert, the cakes at Angelo's are a must-try. Each cake is a testament to the bakery's commitment to quality, featuring rich flavors and moist textures that make every bite a pleasure. Additionally, the gelato is a standout offering, with its creamy consistency and sweet, satisfying flavors. Angelo's gelato comes in a variety of intriguing and unique flavors, making it a delightful way to end your meal.

The market also boasts a well-stocked salad station, pizza station, and a variety of soups, including chicken soup with creamy broccoli. This variety ensures that even those with specific dietary preferences or restrictions will find something to enjoy. Whether you're a vegetarian or a meat lover, the array of options guarantees a satisfying and enjoyable meal.

In conclusion, Angelo's Italian Bakery & Market is more than just a place to eat; it is an experience that celebrates the richness of Italian culinary traditions. With its exceptional bakery items, diverse food stations, and delightful gelato, Angelo's stands out as a destination for anyone seeking high-quality, authentic Italian food. The attention to detail, freshness of ingredients, and the ability to customize your meals make this bakery and market a standout choice for both casual dining and...