Burrito Boyz London (Central) — Restaurant in Ontario

I had placed a delivery order, and my order was packed in combination with someone else’s. There was very unsupportive and insincere service given when I reached out to highlight the error. The staff tried blaming it on the delivery driver, but I stated that couldn’t be right considering the order was bagged up already in one parcel. There was no way for the delivery person to mistakenly forget a part of the order of it was all packaged together. The problem originated from the queue of orders, where there wasn’t enough attention to what items got bagged together. The delivery service people rely on the restaurants having orders packaged together accurately, especially if it is a bagged item with a order ticket on it. There is, at that point, a basis that the restaurant claims the order is correct and ready to be handed off to the delivery person. The responsibility isn’t the driver’s, and we shouldn’t harbour resentment or shift blame to that person because of the restaurants negligence. Once I highlighted this, the staff then tried to blame in on a new hire! What a smuck! It is unfair to blame it on someone new, and make them hold the entire responsibility. If you schedule someone new, there should be proactive measures like having an experienced staff scheduled alongside them, overseeing the production of the newbie’s work and having the opportunity to catch mistakes (because we all know they happen, but can be avoided). Cultivating a method of attentiveness and support will lessen the stress of full responsibility, because it cannot be completely the newbie’s fault unless there is purposeful negligence. I fear for the staff who are blamed for factors outside their control, who might now be in a hostile working environment with angry team members or leaders who inherently didn’t apply one of the base elements in teamwork; support and understanding. Ultimately, I want to conclude that the support options were not optimal, and the destructive nature of shifting blame instead of being humble and accepting responsibility has resulted in a great...

I'll take a second out of my night (even thought I have a final exam tomorrow) to share my experience at Burrito Boyz. I arrive and the store front in empty and three workers are present, I noted they were all moving extremely slowly. The large lady then screams at me asking for my phone number and order, oblivious that I am standing three feet away front her. My ears were ringing as I began my 25 minute wait for my large burrito. After going to Lazeez to get a contingent dinner since my confidence in Burrito Boyz began dwindling, I made it back in time to watch the slowest staff I have ever seen at a restaurant stand right beside and tap;k all over the burritos that were cooking on the grill, one side at a time. The whole operation was the slowest and saddest things every.

Other notes: The steak is not steak and more closely resembles ground beef. The large lady screams at the same volume no matter how far you stand from her The staff looked unenthused and uninterested in delivering a burrito in under 25 minutes, I suppose I should have expected this when they take your phone number when you order. I thought it was like Chipotle or Subway but instead the gang over at Burrito Boyz likes to take their time in crafting the world's worst burrito.

Unless you want to pay $15 for refried beans and ground beef in between a tortilla and covered in the employees spit, go spend your money at literally any other restaurant on...

A very concerning disappointment.

We ordered from here for lunch to an array of failures. I would thoroughly not recommend the experience especially if you have any concern about any of their food items.

There were conflicting excuses given to us: the first was that the driver never showed up for the delivery, the second was that the POS system was down. I may buy these arguments for the delayed delivery, but as a logical person I cannot explain the flagrant disregard given to these meals.

The food arrived over an hour later than initially slated to arrive.

Although the individually wrapped item order summaries were correct, the items did not reflect the order summary at all. Orders asking for no tomato: got tomato. No quac? Got guac! No beans? Got beans! No cilantro? Got cilantro! Lots of hot sauce? No hot sauce! No hot sauce? Lots of hot sauce!

Honestly I'm really thankful that Burrito Boys doesn't carry any topping that myself, or my coworkers are allergic to. I'm strongly of the opinion that the lunch staff is trying to sabotage this franchisee with how insanely wrong these orders were, contrary to what was written on them in a perfectly correct itemized list.

The one thing I'll say they didn't get wrong was the meat which was correctly done and tasted good.

The owner did apologize to my coworker for the delay, but naturally we were not aware how grossly incorrect everything was until...