Domino's Pizza — Restaurant in Ontario

Recently ordered delivery from there website and left instructions for the driver to knock on apartment door and leave food to minimize contact during pandemic. Looked online at the tracker and noticed that my order said delivered even though I hadn’t received it. I called the store to inquire and was basically interrogated if I was sure because the delivery person was already back and to go look around my apartment complex, shocker nothing there. I was then put on hold for 5 minutes for whoever I spoke to finally agree to re-make my order, but instead of leaving it there he had to make sure to tell me not to write any instructions because there too confusing and hard to understand. At the end of the night I got my order and the delivery man was super nice and understanding. But whoever is there customer service representative either needs to take a class or get...

Very good pizza and pricing can be real good too! My top fav for a pizza franchise. Always had extremely good customer service especially when there's been issues. Notably back in 2019-2021 (hard to remember), had an order i prepaid for the one time, and was 40 minute late on top of the usual 30 min or so wait time, and cold. I actually didn't complain and just wasn't going to risk ordering again. However, they sent me a letter in the mail apologizing for the experience and provided a large feast pizza coupon. That was surprising. I'd consider that a prime example of their customer service, maybe times have changed, but i think this is certainly a very good franchise location overall P.S. Actually forgot to write...

It’s a chain restaurant so the pizza is just that, but it’s always hot and fresh, and promptly made. No matter how busy it is, the staff is always friendly and helpful! A wonderful (uncommon) thing about this place is when they turn the terminal to you to pay it’s ready to tap and pay not on a tip screen. It’s a very small detail, but I find it so tacky when a place I pick my food up from asks for a tip? Imagine McDonald’s hitting you up for tips!?? Tipping culture has gotten WAY out of hand. Anyways! Just a really small thing they do that gets them extra points...