Dover Dairy Bar — Restaurant in Ontario

Posting this on behalf of my Wife.

Today my Wife and my Wife's Friend (Who has a Developmental Disability) went to have lunch at the Dover Dairy Bar.

She had noted several issues, relating to a specific Waitress (Older, Longer White Hair in a Ponytail) who was being rather rude to my wife's friend, and my Wife who was trying to advocate for her friend.

My wife had placed her order and then my Wife's friend had attempted to explain to the waitress what she wanted but was having trouble describing her order. My wife had attempted to intervene and help her friend, to which the waitress loudly and begrudgingly said "Who's ordering, you or your friend?"

As they were leaving, my wife's friend had attempted to pay with her card (wanted to treat my wife to lunch). She had attempted to tap her card, at which point it didn't work. The waitress then rudely said to my wife and her friend that "you can't tap, you need to insert the card".

My wife's friend had attempted to call her mom, to get the pin which was communicated to the waitress. When my wife's friend had attempted to call her mom, the waitress grabbed the card from my wife's friends hand, put it in the machine, and then with a raised voice told her to "Enter her pin".

My wife again told the waitress that her friend has a developmental disability, and needs to call her mom to get the pin. After my wife once again told the waitress this, she rolled her eyes at my wife and her friend, and didn't say anything afterwards.

As someone who has a vested interest in local Advocacy Groups for those with Developmental Disabilities, I find this waitresses actions abhorrent and extremely discriminatory.

Reading the reviews, it seems as though Service Quality seems to be an ongoing issue. This waitresses actions was totally uncalled for, and I would highly urge others reading this to go elsewhere.

Hewitts in Hagersville has a...

This place is for you if you love seeing food come out to tables seated after you, want coffee, they got it but it’ll be a 15 minute wait and they might forget to bring you creamers. Love a waitress who forgets to put in your order, Dover dairy bar is your home! Oh, I almost forgot, you need great memory to eat here because if you add a side of something to your plate, you might not notice it not there.. overall experience was great, our table laughed and enjoyed the 5 waitresses serving 5 tables and couldn’t remember a cup of water!! If you are a very patient person, Dairy bar is for you!! Can’t compare this to anywhere else as they have no competition, and that’s all fine and dandy! Staff don’t seem to care about how your food is or if you are missing anything, they paid by the hour :) I would recommend ordering eggs and home fries if you are hungry for eggs and bacon, or vise versa. Come down to dairy bar if you like surprises, by the time you get your food you will be surprised! Last thing to add, they should endorse this slogan “come sit down for breakfast, and enjoy your lunch” as it fits perfect, and if you don’t understand, I’ll explain, you sit down at 11 and get your food at 12, it’s truly awesome!! I will 10/10 be back to enjoy some laughs and...

The food was good and pricing was very modest however the service left something to be desired. Our server was adequate but several customers were turned away for not having vaccine passports (which take less than 5mins to download) while there were 2 tables total and two other servers present. She was unapologetic and very short with these poor people. While I understand it is policy to check these, she had plenty of time to assist them with downloading or at the bare minimum be kind about it. This kind of behaviour would be more excusable had the restaurant been busy. This negatively impacts the overall success of the business as well as all customer experience. On top of this, all of the servers were audibly gossiping - we could hear them from across the room - and after getting our food none of the staff cared to contact us. As a server myself I find this kind of service unacceptable and unprofessional. I would likely to come back but wanted to make it known that this is what to expect. Good company made this experience much...