Era 67 — Restaurant in Ontario

I am very disappointed in my experience at Era 67 on May 11th 2019. I was told to submit my experience through the website as it would reach a manager (as there was not a manager present the Saturday evening to address our concerns). I am posting a public review as I sent a message on May 13th and am very surprised that I have not been contacted.

I booked dinner reservations for Saturday May 11th for my family to celebrate Mother's Day. When we arrived at 5pm to our reservation we were told that several menu items were unavailable (the halibut, filet mignon, pork chop and later on the duck was out). We were told this was due to Mother's Day the next day however I wish I had been told this when I booked reservations as I have family members with dietary restrictions. We were then told there would be a dinner special however the waitress advised the chef would not tell her the special... at 530pm we proceeded to order (also didn't understand how the chef wouldn't know what the special would be for the evening). We did not get our salads until 615pm and our meals until 650pm. We were told repeatedly that our meals were being plated at 620pm, and at 630pm. We were very disappointed to receive our meals as a few of us had ordered the poutine with a beef back rib and did not get this meal, we had some bits of meat (very small portion) and our waitress told us what we ordered wasn't actually on the menu anymore and our menus were not correct. Since we were starving we ate what we were presented and mentioned we would like to speak to a manager. The salads we received were extremely small portions and my other family members had ordered the 8oz burgers and these were not close to 8oz. I have eaten at Era 67 before and not had these issues. We were then told that there was not a manager on site and the least they could do was take 10% off our bill which was not sufficient considering our experience. We were told there was a new chef and new menu switching over in the next few days, however these should not be reasons for not getting the items we ordered. As a higher priced establishment the food and service we received was not comparable to the price charged and since there was not a manager onsite I assume that is why we could not get our bill rectified as deserved. Wondering why a restaurant on a Saturday evening would not have a manager present. We were under the impression that the manager would be reaching out to us after we submitted this experience on the website to rectify the situation. However, after waiting weeks for a response (still nothing), my family and I will not be returning to this restaurant, I would give zero...

I am hypercritical when it comes to restaurant service as I had previously worked in fine dining as well as casual dining for 12+ years.

My partner and I arrived with no reservation and were seated promptly at one of the last available tables. We ordered an Espresso martini and a classic gin martini both of which were perfect.

We had gone for the Saturday Prime Rib special and I was non visibly disappointed that they were all out of the Prime Rib. However without hesitation, they offered the lamb shank as a surf n turf option. This came with shrimp, scallops and a crab cake. Needless to say this was what I ordered and it did not disappoint. The variety was superb, cooked perfectly and delicious. My partner ordered the Striploin as they were out of the Tenderloin and he said it was the best Striploin he’d ever had.

Our waters were re filled without being asked and our glasses were removed from the table for proper pouring which yes, I notice and appreciate.

There was beautiful local artwork for purchase on the walls which I thought added a very personal, genuine touch. The restaurant, including the bathrooms, was spotless and cozy.

The two gentleman serving were friendly and attentive. We moved to Orillia only a few short years ago, so this was our first visit to Era67. After a brief conversation with our server we learned that he was in fact the current owner and previously a silent partner. He said they had only one chef and staff were difficult to find. As someone who helps operate a family business - I can absolutely relate to the difficulty of finding staff (and good ones at that!)

Our experience at Era67 was comfortable, cared for and satisfying.

And to the reviewer who gave a 1 star re the takeout they ordered via voicemail all I can say is LOL. It’s unfortunate that Google reviews are the main source used to showcase a companies reputation especially when they’re as laughable as that one.

Despite running out of a few items, they were eager to compensate in other ways and I think honest businesses like this need...

These reviews must not be real because the meal was hands down, one of the worst meals I've ever eaten. The service was great but that is not why I'm posting this review today.

From the moment we walked in, I noticed the music, it sounded like they just turned the radio on. Even if it wasn't, the music did not fit the ambiance, or maybe it did now that I think of it.

We were seated and my arms were greeted with stickiness from the edge of the table. I knew my experience was going to be grand. The menu did not look very appetizing but we gave the black garlic bruschetta, shrimp and scallop and cesar salad as apps a try and my husband had the chicken supreme and I the bean ratatouille.

What a disappointment. The only black thing about the bruschetta was that they drenched it in balsamic glaze which killed any chance for decent flavor. The Cesar salad looked at tasted like pre chopped romaine from a bag, kraft bottled dressing with fake n bits. The scallops and shrimp were the worst of them all. 3 tiny shrimp and 3 tiny scallops drenched with this gross cranberry jarred jam, the taste wasn't the issue it was the price at $28!!!! For 28$ one would expect MORE food, not 6 measly pieces of pre-frozen seafood. What a rip off.

By that point we were turned off by the food. Chicken supreme was stuffed and tasted pretty bad. It sat on a strange bed of risotto which I can only describe as risotto mac and cheese. They also topped it off with that cranberry jam, why? Who knows.. but they need to stop using it because its not appetizing at all. The white bean ratatouille had undercooked white beans and eggplant which sat in a pool of ragu.

From what I hear, the restaurant is under new management which explains the poor taste in quality and food. A little tip for the chef's; care about the food you are preparing.. care goes a long way. There was no care or love in this food.

I will not...