Kell's Kitchenn — Restaurant in Ontario

Extremely rude. Went in because I thought it was a sit down restaurant. It looked like a large building and there was a lot of parking so I didn’t think that was an unreasonable assumption. Especially for a place that does Greek food. I walked in and said “this isn’t a sit down restaurant?” More as a rhetorical question than an actual one. The woman at the front cash was very short with me, said “no” and turns around and starts talking to another employee while I’m standing there. I’m CLEARLY not local if I thought it was a sit down place and just because it’s not a sit down restaurant, doesn’t mean I won’t order, the pictures of the Greek food looked good (and again, it was PLATED…. I know now the customer plated it themself). I stood there for a few seconds and she just continued talking to the co-worker. So I said ok…. And left. To whoever was at the front counter I’m sorry I offended you so badly by asking a question (albeit rhetorical) and I’m sorry I’m not perfect like you must be. What a gift to be the greatest person alive. Pathetic. Learn some customer service. Sad when someone at a gas station is better at serving customers...

Bad experience! It starts by our food took a hour and a half to arrive, everything was cold, i ordered a greek salad and the lettuce was old i had 1 tomato and 2 pieces of cucumber a couple of crumbs of feta cheese i could barley see and onions on it even though i asked for without…the receipt even says no onions. my chicken wrap had very sweet mayo on it i couldn’t eat it because it tasted awful..i guess i should of asked if it was mayonnaise or miracle whip but i’ve never seen a club wrap with miracle whip on it before. The chicken pita was drowned in sauce making it inedible, and i normally loved extra sauce! (no i didn’t ask for extra sauce on that)

we also got a chili poutine and a regular poutine which they were okay but not even warm. we live about 6 minutes away from the restaurant.

this used to be one of my favourite places to eat, sad to see the quality has dramatically decreased. not worth 60$ to essentially only be able to eat the poutines.

lost a customer...

Yesterday evening was my first experience with Kell's as I had heard several good things from a friend of mine who orders from here frequently and wanted to try their burgers I've heard so much about. I was NOT disappointed, I ordered both the Canadian and the Jalapeno burgers and both were above and beyond my expectations. The burger was a "smash" style which is my absolute favorite way to enjoy a burger and the toppings and sauces were top notch. The beer braised onions and pea-meal bacon on the Canadian Burger and the fresh jalapenos on the other made for an absolutely delicious meal through and through. Sometimes when you get through eating a burger you feel heavy and uncomfortable, not with Kell's! You can tell that their ingredients are quality and that they put a lot of love into the food they make. I look forward to trying more of the items on their menu as there are alot of options that peaked my interest, if you haven't tried a Kell's...