As someone who frequents AYCE sushi joints often I'm aware that quality service isn't really the main focus of the experience, also the quality of food in AYCE isn't as good as from the a la carte menu, and factoring in the restaurant being in Orillia, I thought I had reasonable expectations going into the experience.
However, I was still unimpressed.
The food is meh. But I wasn't expecting the best AYCE sushi in Orillia.
The service though was garbage. I came with my mom who isn't a sushi person but was looking to order some of the non raw fish entrees (pad thai, etc). When we were talking to the waitress about the AYCE vs a la carte options and my mom mentioned she doesn't eat sushi, the waitress scoffed and rolled her eyes IN FRONT OF THE BOTH OF US!!! I almost got up and left right then and there.
From there the service continued to be disappointing. The waitress barely spoke to us unless absolutely necessary. And when she did speak to us it was with an attitude of annoyance and like we were bothering her by being there. Like we were just annoying her by our very presence. Not only that when she dropped off our order of rolls I asked "which roll is this?" and she told me it was a philidelphia roll. To which I responded "I didn't order one of those". I asked her for more napkins and she didn't even respond she just walked away. We ordered drinks and she slammed them down on the table when she came back. It was just really off putting. It seemed like we'd done something to offend her. After our first order, which clearly was our first since we only ordered a handful of appetizers, I had to flag her down to ask for another order sheet after she avoided us for 15 minutes. And we were the only two people in restaurant. And when we'd finished our mains she ignored us for another 10 minutes and didn't offer dessert. I had to get up and go over and get an order sheet myself and when she saw me do that she scowled at me and I had to ask if it's ok if we order dessert. She grunted at me and rolled her eyes.
I get it, bad service happens. But it was made even more ridiculous when I go up to pay and I'm visually assaulted by at least 4 or 5 signs reminding me to leave a tip while the waitress barked the total at me.
Even if the sushi quality isn't the best I've ever had I'd probably still go back simply because it's the only option in orillia. But the service alone is the reason I will never go back here. 27.99 for AYCE dinner sushi I'll pay even if the sushi isn't the best I've had. However 27.99 to be treated like you're an annoyance to the staff and then aggressively reminded to tip? Yeah. No thanks.
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