Update: We have stopped eating at this location. The last 3 visits the veggie burger was mushy and underdone, there were mistakes in the orders (all 3 times) and temperature issues (cold food) and the last time when we went back to correct the order 2 of the bags of fries were way under filled (literally 12 fries in one bag and 9 in another. Which we didn’t see until we returned back home. The service and quality have really gone done at this location. As well inside the restaurant is often grungy. We still enjoy A&W just not at this location. We have been coming here for quiet some time. The turn around of staff is very quick. We have had some kind customer service and we have had some that is really lacking, the last 6 months has been particularly awful. We ordered last, about a week and a half ago, got home and one of the orders was incorrect. So we had to drive back (15 min each way). Shannon was a touch snooty and lacked customer resolution skills. I asked if it was possible to get a refund and she said only the manager can give refunds and there is no manager in. In that moment I felt I understood the turn around of staff. Over worked and under supported by management. I have never seen a manager in. Only ever a cook and a cashier/server and this location can get really busy. This location also does not seem to support coupons, every other location I have been too from Huntsville to Toronto. Although different customer orders they will only process one coupon.

Further to the review they have again had a turn around of staff. Seems to be flowing better and the experience has been much better again