Mucho Burrito — Restaurant in Ontario

Before anyone goes to this restaurant, Just make sure you have patience to handle the behaviour of the appointed people there. They are so mannerless which I have not seen in the entire London till date. It was raining Outside crazy, My husband was in car standing outside the restaurant, I went to pick the order , that Boy said “Did you bring a bag ? “ l I politely said Sorry I dont have bags, My car is outside and my Husband is there . He then said I dont see your car, Next time Come with bag , this time I am letting you go. He complained that the name is My husband , so why I am there to pick it up, what if I misplace the order ! I said Wait a moment let me call my husband and pick the order for you . Then he said On my face “ you dont wanna pick up? Pick it up or I Will cancel it “ … I was Like Wth ! I picked it and Clicked picked up. This is a complete harassment which we as a customer in this rainy season do not deserve . Then I called to the shop and asked for manager and same Abuser received and Said I am the manager , please tell me. I went to say smthing , he said I have 5/6 customers , can I call u back and he never called ! Obviously I know why !

Seeking attention of the management, if you remain keeping such mannerless and abusive people in good Restaurants , sorry to say no one would appreciate your brand anymore .

Replying to your Comment : You can be polite of saying that !!! You dont have to be mannerless and Harsh . I understand that only The Concern person can take and thats why I was waiting ! (read it again ) So while I was waiting and calling him , your Mannerless Associate said that Take it or I will Cancle !...

**UPDATED

Previously I had made a 1 star review due to poor service and lack of food that was on the menu.

The owner personally reached out to me and asked for more detail on my most recent visit. After supplying him with my feedback, he offered my husband and I to come in and enjoy a meal to make up for our bad experience previously. We went in today as I was able to take my lunch break early. The experience was AMAZING! The previous few times we had gone to Mucho Burrito shrimp wasn't available but they cooked the Shrimp fresh right in front of us. The environment was amazing, the restaurant had the best aroma (it made me hungry just walking in), and the staff were extraordinary! We both met with the owner and he even gave us chips / salsa and drinks of our meal on top of that! Amazing owners that care about their business, great staff, and the location is PERFECT! My husband and I will be coming back for years to come because of how we were treated today. Not only all that, but when we dug into our food, it was DELICIOUS! Move aside Chipotle, we're Mucho...

I recently had the pleasure of dining at Mucho Burrito, owned by the talented Deven, and I must say it was an extraordinary experience. From the moment I stepped inside, I was captivated by the vibrant atmosphere and friendly staff. The menu was a delightful mix of traditional and innovative Mexican flavors, and each dish was crafted with utmost care and attention to detail. The burritos were generously filled with fresh, high-quality ingredients that burst with flavor in every bite. The homemade salsas and guacamole were simply outstanding, adding an extra layer of deliciousness to the already mouthwatering meals. Deven's passion for creating exceptional culinary experiences was evident in every aspect of the restaurant. The exceptional service, cozy ambiance, and exquisite food made Mucho Burrito a standout among other dining establishments. I can't wait to return and savor more of Deven's...