New York Fries — Restaurant in Ontario

Never have felt so belittled and degraded. I hate to play the race card, but the cashier didn't even acknowledge me while I was waiting to be addressed. I had to ask for his attention, meanwhile he was so nice to the others in line. Right before I was going to place my order, he through the hot dog tongue in the fry basket (cross contamination is a huge health code violation). I don't eat meat so I asked if he could use another tongue and he quickly said the store only has one set of tongues. I was appalled. I asked to speak with a manager so he went and called the guy from the back, whom I found out was his brother. He pretty much told me to get out because he was busy cleaning and he didn't have time to change the set of tongues. Then the other girl working put in her two cents. I was attacked by all three workers that night all because I asked that they use a set of clean tongues. I work in customer service and would never ever treat a customer in such a discriminating fashion, even if the customer was rude. I was very polite. As I walked away from the counter, they started shouting go away. I came to find out that the two gentlemen were brothers and one of them was the manager, although he said the...

I was really looking forward to trying a hotdog from New York Fries, but unfortunately, the experience was disappointing. I asked to order a hotdog and was told I’d need to wait 10 minutes. No problem—I was happy to wait and even set a timer. When I went to pay, the staff member asked me to step aside and wait. Again, I complied. Five minutes later, I saw another customer being served a hotdog, so I went back to the counter, assuming mine might be ready. But instead, I was told, “Sorry, we have none left.” Excuse me—what? I had been waiting exactly as instructed, and somehow hotdogs were served to others while I was pushed aside and left with nothing. If items are limited or sold out, just say so. Or at the very least, keep track of who’s been waiting. It’s frustrating to be excited for something, wait patiently, and then be turned away with no explanation....

When it comes to fries i really love to go to new york fries in sarnia,

Today was the first time i came here, but just coze of this outlet i hate it .

Hard fries Bad quantity When asked to just add the sour cream on top little bit more as it was really felt dry coze of less quantity of cheese sause salsa and other things in nacho according to large fries, they literally said we only add this much.

Really u only add this much here. Other all outlets are awsome then this outlet.

If your customer is not asking to change the whole fries and just asking for little bit of sour cream and just complains you for improvement and not asking refund, you really dont have to be rude man.

I dnt even want to give stars They deserve...