SANS-SOUCI — Restaurant in Ontario

My father’s 70th birthday was held at San Souci, and I could not have been more disappointed. First, the food was terrible. Everyone I spoke to echoed my experience with the chicken: it was so dry it was inedible. It had obviously been cooked earlier and reheated for too long in the oven (probably left over from an event earlier in the week), and I couldn’t even cut it with a steak knife. The vegetables were way undercooked and not seasoned, and the prime rib was nearly raw. When I spoke to the chef after, he seemed angry, but agreed to make some accommodation for the poor quality (they took half the price off the 10 chicken plates). There was a nice selection of teas on the dessert table, but no hot water to make them. I expected a carafe of coffee and boiling water for tea, and when we asked, they brought out a couple individual cups of tepid water. The servers were sweet but clearly not prepared for a group. And 14 of our guests cancelled at the last minute due to a blizzard. My mother (who lives on a government pension and saved for a year for this) knew she would have to pay for those plates, but when she asked if she could take some of the leftovers home, she was told no. I would never go to this restaurant again, and would strongly advise people looking for a place to host an event...

We just went for the mothers day brunch buffet. I've heard good things and thought it would be a good experience, but was very disappointed. We were set up in what looked like a conference room with horrible music playing. It was all fend for yourself. Cut your own bread at a buffet which is disgusting as everyone was touching it. The food looked and tasted terrible. Everything was cold and presentation was less than appetizing. I tried to eat a few bites of what I chose and couldn't continue, so I ate nothing and the server took a full plate of food away without even questioning if there was a problem. My fiance was told they would only take 50% off my "meal", even though I ate nothing. My daughter only ate some store bought 2 bite brownies and we were charged full price for her, even though that's all she ate. We went with my family and we were all less then impressed. My brother complained that it was terrible and food was cold and was told, sorry we still need to charge full price. All in all a terrible mother's day meal and bad first impression of this place. We obviously will not go back or recommend this restaurant based on...

Went there for a birthday and everybody ordered chicken or prime rib. I had the chicken and the outside was so hard and burnt, the inside was pretty good but for other people there apparently it was raw. Honestly I wasn't looking to judge the restaurant because that's just odd, but the waiters weren't talking or smiling. I didnt care much about that, but when you said thanks or asked for something, they just nodded and walked away. Im not a waiter so I dont know how hard it is, but they could have at least talked back. Prime rib was good for everyone who had it, but coffee and tea was also ordered, and we didnt even get that. We had to ask around three times just for them to bring only coffee out. Again, the food really wasnt horrible, I just wouldnt go...