Storm Stayed Brewing Co. — Restaurant in Ontario

I have been a Storm Stayed Brewing customer for approximately the last 5 years after having moved into and since out of their local community. I regularly support this brand by attending weekly trivia nights, purchasing cans, and food from various vendors. I continued supporting this brand throughout the COVID 19 pandemic by purchasing products when in-house services were unavailable. I returned to support in-house events after the pandemic through trivia nights and attending different festivals and collaborations. Tonight, however, I was honestly shocked at the lack of understanding, flexibility, and disregard for customer loyalty I experienced from the brewery's owner, Justin.

After a wonderful night at trivia, I paid my tab only to remember that I had forgotten to use my gift card from the previous week's trivia. Again, my friends and I attend almost weekly. I went back up to the counter to explain to Justin what had happened and simply asked if it was possible the gift card be extended to next week when we would be back for trivia and spending money at his brewery. He coldly disregarded my explanation seemingly without any intention of being understanding or flexible, stating that an extension was not possible due to another set of gift cards being sent out this week.

He offered that the voucher be used for a 6 pack of canned beer from the fridge. I explained that we had a group of 3 different individuals, which makes splitting this difficult. He responded with "well that's 2 beers each." Unfortunately, what the owner failed to notice was that my partner, 1 of the 3 members of our table that I was gesturing to, is 7 months pregnant and unfortunately does not benefit from the canned alcoholic options offered in his fridge.

This complete lack of willingness to show flexibility towards a long-term customer over something as simple as a $15 voucher that would still be used in his business was very frustrating. This is a business owner who tonight seemed determined to emphasize the localness and personal connection of the craft beer industry while simultaneously contrasting these values through a dissmissive lack of respect for customer experience. I have never felt such disrespect as a customer from what is branded and advertised as a small, locally owned, and operated business.

It is unfortunate that such a wonderful tradition of attending events in this space has been tarnished by such disregard for the people that make this brand a successful component of our city. I am hopeful for some form of response or explanation for the experience we had tonight. However, my willingness to support a business that has shown a lack of care or value for its customer base has been...

I've been going here for a few weeks now and have finally found some time to review. Absolutely can't recommend the food enough!!! My only complaint is the wait is sometimes long as there is only the Chef both cooking and running food(perhaps they need a busser or even a server).

The decor is pretty much non-existent and the white interior doesn't add any character. It needs some love for sure. The chairs at the tables are also in poor condition and look like they came from a church basement.

The staff are great and personable.No issues here, On nights where it isn't super busy I have had a chance to talk to the Chef (Kyle I'm pretty sure, I;m bad with names though). He's very passionate about food. Can't wait to see how the menu develops!

I wish I could give a half star for the bland interior...

A most pleasant weekday afternoon was spent here, enjoying a couple of beers. The American Lager "Keets" was light and crisp, perfect for sipping as I wrote a few reviews from a very nice table against the wall. Power and wifi worked well and it was quiet here today.

Storm Stayed has a large seating area with mostly communal tables but some at the bar. I'd call it "Scandinavian" style with light wood colors and not a lot of decoration. Over in the kitchen, a few options that pair well with the beers such as hot dogs and pretzels. Outside seating is also available but too hot today for that!

The beer list is constantly changing as they make new ones. Many/most of their beers are available to go. A great option for chilling and I'm glad I landed here...