The Dugout — Restaurant in Ontario

My girl friend and I ate here yesterday afternoon. She ordered a 1/2 chicken wrap and I ordered a 1/2 Montreal smoked Meat. We both had sweet potato fries and Greek salad as sides. We also both asked for ice water. I was very disappointed when we were both served bottled water with a glass of ice. I have never been served bottled water at any restaurant I have ever eaten at. I understand that some customers request bottled water but that was definitely not the case. I should have refused it but did not want to make a scene. I truly believe that this is a policy that The Dugout owner has instituted so that they can make big profit from forcing their clients to pay for bottled water. After looking around at the other tables, I noticed that almost every table had at least 1 bottled water. I also am disgusted about this due to the fact that this adds more single use plastic pollution to the environment that is 100% unnecessary. As for the meals, my girl friend enjoyed her chicken wrap, but our Greek Salads were just regular house salads with a bit of feta cheese sprinkled on it and 2 or 3 sliced black olives added. My smoked meat was fairly large in size however it was probably the worst smoked meat I have ever had as the meat was very chewy. I am from the Montreal region and have consumed many excellent smoked meat sandwiches in my life. I don't know if it was the quality of the meat used or how it was cooked. I can believe that smoked meat would turn out very chewy if it was microwaved as the cooking/heating method. The service was fairly fast, however the server should have asked if we wanted bottled or tap water and not assumed or even served us bottled water without our request for same. Will not be returning to The Dugout ever again except possibly to try their breakfast...

Went to The Dugout in Belleville for lunch with a group of 8 ladies, and unfortunately, the experience was disappointing. As someone who’s had gastric bariatric surgery, I requested to order from the kids’ menu due to my limited food intake. I was told this wasn't allowed because they’d "have to let everyone do it." That kind of blanket policy with no accommodation for medical needs felt really unfair.

To make things work, I shared a $14.99 lunch special (pick 3) with the person beside me. Without asking us, the staff split it onto two plates and charged us each an extra $2.50. That’s $5 total for splitting one meal—which we didn’t request or agree to.

Also, we were charged for bottled water, as no free water option was offered.

Customer service was rigid and not understanding of dietary needs. I wouldn’t recommend The Dugout if you’re looking for flexibility or accommodation for...

First of all this is not the first time we have had a terribly waitress. First she lied to our faces saying the frozen ice machine wasn’t working then I asked for white wine she never asked which kind she just came back with a bottle and stared to pour it I asked what she was pouring and she made no comment, then she slammed our food down never saw her again till she came with the bill. Never asked if we wanted another drink or how was the food nothing. Talked to the owner Jennifer she said nothing was wrong with the ice machine . All she said was sorry, after I told her what happened Well any good place would have said it’s on use or here is a voucher for next time. When you are going out for a special meal prime beef you expect good service. When you don’t have good waitresses then don’t open the dinning area. I am very and I mean very disappointed in the service and the way we...