The Out Back Shack (SUB1027) — Restaurant in Ontario

Food is usually pretty good, atmosphere is nice and service is fast with an exceptionally nice wait staff. The only problem I have is that the staff is maybe a tad too laid back. There's been multiple times where we seem to have been forgotten about, tables are sticky and are sometimes missing drink menus or condiments. the biggest issues has to be the main manager. I've seen in other reviews as-well but he has a tendency to argue with customers and just be generally very rude. the most recent visit, my friend and I both ordered chicken sandwiches. mine was fine but his had some spots in it that look clear and pink. we called over our super friendly waiter who agreed that it looked off and that "she would've done the same thing". the manager came over a few minutes later and explained that it was "impossible" that it was undercooked because they are shipped to them precooked, which is fine. what isn't fine was the tone he took. he was very snippy and rude about the whole thing and didn't even offer us a remake or a discount or refund....

Service was brutal ... 15 minutes to get a beer , got served with no napkins, not cutlery , no check up on how our meal was . Asked to speak to a manger and the manger starts questioning me on why I needed him and what the issue was and he kept denying everything I mentioned. very unprofessional. Wont...

I love the Outback as a regular customer coming in for a quick bite or attending one of the really awesome events. As a busy college student, I always have a great time at this restaurant and plus the staff are always really friendly and always makes my day when I...