Tim Hortons — Restaurant in Ontario

Terrible customer service. There’s only 1 person there that knows what they’re doing, the rest terrible. I’ll be in line and 2 people are in front of me and takes 20+ minutes for them to finally get to me. For months now I had to wait over 30 mins for my sandwich, by the time I get I’m already done my coffee. On top of that, when I do get my sandwich it’s always made wrong, they don’t look at the notes on what to do and what not to do with the order. They never use fresh coffee, keeps giving me expired coffee. I recommend going to the Tim Hortons on dougal and Tecumseh, faster service and they actually listen to what you want, they haven’t messed up my order at...

We initially went to timmies on Tecumseh and Dougall, but due to someone being transferred to ellis and Ouellette we decided to go back to this one because it's closer to us...with that being said during week I find better service and quality, however weekends seem to be crap..as no one seems to know what's going on..send out greasy soggy sandwiches and also found out they don't change gloves between orders...I understand it's fast food but that's unsanitary..safe clean practices are a must in food industry where I've worked for yrs..think I may go back to Dougall and Tecumseh on weekends...I can kinda see what's going on there...

Don't think they've ever gotten my order 100% right lol If I say, "can you cut my bagel" they'll say, "we do" with tude (even tho that's not true) and then I'll still get a half cut bagel 😭 it's actually funny how bad it is. Or like, if I say, please don't warm up my croissant, I should know by now that it will be warm and deflated by the time I get it.

I should order the opposite of what I want, then maybe it would actually...