Sweet Revenge Bake Shop — Restaurant in Ontario

I rarely feel compelled to write a review, but for the experience I just had, I will make an exception. I ordered cupcakes online for my Wife's birthday (who is celiac/gluten free). I have personally had gluten free cupcakes from this bakery & their website notes "Our vegan and gluten-free options also ensure everybody gets a treat"... Great... I placed my order online, then called a mere hour and a half after placing to confirm the gluten free wasn't an upcharge and that I paid an acceptable amount. Upon calling they said that they no longer offer gluten free(which isn't a big issue); however, instead of simply cancelling my order and refunding my money, they insisted that since it is not their fault, they would ONLY offer me a store credit... instead of pressing "cancel", they insisted that I was at fault and they will NOT be giving me any money back. After speaking with 3 people, this was the final verdict... They insisted that this line on their website "Our vegan and gluten-free options also ensure everybody gets a treat" does not mean gluten free cupcakes.... Could have fooled me, and last time I checked a cupcake is a "treat"!

So, finally I would like to tell sweet revenge to keep my $25 gift card because I don't want it. Instead, I will tell everyone I know this story as they look for treats, and let them make their own decision on who they give their money to. I have had better luck with major corporation's customer service than this place, which is absolutely absurd.

We're in a pandemic, and you're withholding my money. Money that could be better spent essential goods, but I decided to treat my pregnant celiac wife on her birthday to some cupcakes. Now, I had to spend another $25 elsewhere to get her a birthday treat.

I don't just question the company, I question the character of the employees. I almost can't believe this is even happening, it is almost comical how bad their...

When it comes to taste I want to give this place 5 stars! ... but the customer service and attention to detail really lacked in the past orders this year. For Valentine’s Day they lost my online order and I received a cake just made that completely fell apart when cut into that night and the macaroons were pulled from the shelf rather than fresh ones 😐

As for our wedding, we chose them to do the whole dessert table... I would suggest anyone who goes here, to make sure you visit the bakery 2 days before the event to go through the details with the baker or owner because what I asked for... didn’t happen! I wanted all white and gold decorated donuts and cookies to match the theme and they just made they’re regular ones. This made me wonder if they forgot about them and these were regular donuts from the store? I asked for flowers to cover the white cake and I got one lol with a large finger mark on the front side of the cake too 😑 ... I think the only thing gold was the macaroon cone which looked so out of place. It’s my wedding so I had to get over that quite quickly lol ... all in all, your prices should reflect the end result... spent over $1000 and wasn’t completely impressed as I was at the wedding show.

Reply to comment **Just to make things clear, I emailed you a week after the wedding with no response back. So Yes, I did contact you directly but you...

Incredibly disappointed with sweet revenge bake shop. We ordered from the Wyandotte location and picked up a cake and sweet tray for a small wedding from the Lesperance location today. The appearance of the baked goods in the store were amateur. The macaroons in the glass case appeared deflated, uneven, and rough. We paid $30 for a sweet tray we were told would feed 20-30 people. It had 22 items on it, 15 of which were of a very low quality appearance - think fundraiser cookies you buy from your kid's school. I wish I could post a picture here, but I'll post it on their yelp page. When I called in to complain, all the owner did was make excuses and didn't offer a single solution. The level of service and response to our dissatisfaction was unacceptable and appalling. A wedding is a special occasion, and at a minimum, you should be able to expect that the baked goods should at the very least appear appetizing. These treats certainly did not, and their were far too few of them. I won't be returning, and I hope this shop can find a way to deliver a product their proud of, and create a culture of responsive customer service.

In the interest of fairness, I will say that the wedding cake looks "okay", but we haven't tasted it yet.

Don't make the mistake of ordering from Sweet Revenge. I recommend Shelby's Sweet Shoppe or Blaks Bakery. Or just...