Wendy's — Restaurant in Ontario

Worst experience ever at this location.

I ordered 4 spicy asiago ranch chicken club without bacon and specifically asked for chicken only burger. They gave me burger with bacon. On asking for a replacement Christine rudely said that she will charge me extra and she will not replace for their mistake. She says that picture shows photo of bacon but there is no description on the board. She clearly has no clue what she is selling at this food joint. Having her as a manager of Wendy’s shows that they are having limited to no option of hiring good and deserving people in the team and I am sure I am not the first one to leave a feedback of poor and discriminatory service.

I could see racism due to my colour in her message and on her face clearly. It is a shame they are still living in stone age mind set.

I have tried Wendy’s before at another locations and they deserve better staff at this location.

It deserves 0 star but unfortunately google does...

Was through the drive through today and as we are waiting for our food my Autistic son says toilet. That’s something we don’t hear to often from him so I hurry and park and we rush in, only to find the cleaning sign on the door. I knock and open the door and politely ask if my son could use the washroom. She said no to use the men’s. I said he is Autistic and I have to go with him. She said sorry and turned away. I was very upset and said fine we will pee in the parking lot. That’s exactly what we did. Maybe use can have some leniency with the rules when it comes to cleaning. I’m so proud of my son for saying toilet. We all like the food there and my son loves the fries, but the staff need to be a bit more thoughtful to people. This was at about 4:20...

Food is always hot and fresh , staff at least who serves me are always very pleasant , and I can deal with alot at a fast food place however a smile from cashier means more to my day then any other thing they could do and trust me you dont always get that my comment usually is once I leave most fast food places is... boy they hate there job.... ....however the staff at this wendy's always make you smile you can always tell good managment when there employees aren't praying or at least visually looking like they would rather be sitting in melted lava ...so way too go ,both too employees as well as management cause if you don't like who is telling you what to do it makes for a long shift ...