Burger King — Restaurant in Orangeville

Extremely unpleasant experience. Being a vegetarian I have a few options of things I can order. I asked the lady who took my order if I could order a burger however substitute the beef Pattie’s for vegetarian ones instead, I also mentioned that I did not mind paying extra. To which they replied, that it could not be done— which I find very interesting, why wouldn’t this employee want to up sell and potentially make more money for the company? In short I order two vegetarian burgers and a few sides. I was asked to park and waited over 15mins for my meal. When I checked my bag I was missing one of my sides(an order of mozzarella sticks) I politely notified the employee that I didn’t receive all of my order, and without any explanation or even an apology this employee went to cook my mozzarella sticks because they forgot to make them. My issue stems from the fact that I understand people make mistakes, it’s the way you handle a situation when you realize a mistake was made, no one offered to make the situation right. And when I spoke to the manager on duty and I explained my displeasure, all she said was they are short staffed. I do not want to go back to this establishment. However if it is your desire to be disappointed this is the place for you. Zero customer service, horrible staff. Do...

My husband and I will sometimes grab take out from this location when we are too tired to cook and feel like having a treat. Sometimes the food quality will vary, from fresh and so enjoyable to less than so but nothing horrific. Last night (Jan 27 , 2023) I grabbed two whopper combos for my husband and I. The food was not the freshest we’ve had, but nothing stood out as dangerous initially. This morning we both woke up feeling off and that has now transitioned into violent illness. We are literally spewing Lava out of both ends and are struggling to care for our toddler today. I am appalled! So disgusted and angry right now, we will never, EVER order from this place again. It wasn’t the usual staff working last night maybe that’s part of it but either way, it seems like someone did something very wrong and now we are suffering. Two star rating cuz their usual staff is amazing but this bad experience trumps any good...

As a vegan I know that veggie burgers always take longer to make and that they are made fresh as they aren’t as popular as beef burgers. I purposely order ahead on the app so that I can get the “fast” food experience. The past few times I have done this they do not start making the burger until I arrive which defeats the purpose of me using the app to order ahead. My partner asked about why this is and they mentioned that some people take too long to come and they have to throw the burgers out? The whole reason I order ahead is so it can be ready when I get there, if it’s not as hot I can warm it up that’s not a problem for me… it may seem like a minor issue but it is a bit annoying to order ahead and then still have to wait the 20 mins for the burger to be ready. Not sure if there is a way to fix this issue but I would love a solution to this. Otherwise the service is always lovely and the burgers are great! Just...