Harvey's — Restaurant in Orangeville

I go to this location a fair bit. They aren't the fastest on the planet but are by no means the slowest either. However, the last time I was there a few days ago I sat in the drive thru for a good 10 min and nobody took my order. I eventually drove up to the window. The lady working apologized and told me she was really busy. I'm not really sure what she was so busy doing as there were only 3 vehicles in front of me, all of which were long gone by the time I decided to just go to the window. But she was a pleasant lady and she was clearly stressed about something. She took my order and when I tried to pay she said no I sat way too long and gave me my meal free 9f charge.

I think it's important to support Canadian businesses like Harvey's, and i think some of Harvey's products are superior to the offerings of other comparable establishments. But I won't support any business, domestic or otherwise that doesn't acknowledge it sometimes makes mistakes. Big business often forgets that customers are what made them big business. Most of them don't really care if they lose a customer here or there because there are millions more. So I really feel this gesture by Harvey's was a very good one and probably appropriate in this case. I didn't drive up expecting this but I feel the employee that made the offering did an excellent job, not because I got something free, but because she made me feel that my patronage at that business...

Did take out at Harvey’s for dinner. The order taken home was wrong. They were very busy but they need to take the time to make it right. Called and they were very apologetic, they would re-do fresh if I could come back. But of course we were hungry and we ate what we were given. In that case she gave me a credit for a combo for next time. Great customer service. But what we found strange when eating our burgers was that the buns were stale. One part was so hard you couldn’t bite into it. That’s never happened before. With the turnover I wouldn’t have expected that.

Edit: I went back to Harvey's on the 27th. Made my usual order. I had initially forgotten about the credit that was given to me over the phone. When I got to the window I told them about it. A few minutes later I was given my food, no charge! And to take whatever time I needed to check my order. It was perfect. I must say Harvey's has one of the best Poutines in Orangeville. They know what is required. The gravy has to be hot enough to melt the curds and lots of gravy on top, job done! Great customer service and my hat goes off to Management as they have instilled a great work ethic. The customer is happy and he...

5-Star Review for Harvey’s Orangeville

I had an outstanding experience at Harvey’s in Orangeville and felt compelled to share just how exemplary their service is. From the moment I walked in, I was greeted with warm smiles and genuine hospitality from the staff. The team was attentive, efficient, and made sure my order was prepared exactly the way I wanted it—true to Harvey’s “have it your way” promise.

What really stood out was how the employees went above and beyond to ensure everything was fresh and served promptly, even during busy hours. The restaurant itself was spotless, and the staff maintained a friendly, upbeat atmosphere that made the entire dining experience enjoyable.

It’s rare to find fast food locations where customer service is taken so seriously, but Harvey’s Orangeville truly sets the bar high. Whether you’re grabbing a quick bite or sitting down for a meal, their dedication to quality food and exceptional service shines through every time....