3 Brothers Shawarma & Poutine — Restaurant in Ottawa

I'm fairly hesitant to write poor reviews, and I'm not sure I've found a shawarma place yet I thought was below 3 stars at worst! However, I had an unfortunate experience at this location this afternoon, which surprised me considering I've only had great ones at the Rideau location.

The restaurant was clean and spacious, and the ingredients themselves were adequate. However, the service and care put into making my meal left a lot to be desired. I've never had to ask for hummus before (and I specified everything), but the gentleman serving me missed it. When I quickly asked for it to be added, he glared at me and told me off, saying I should have asked earlier. He eventually added some, all in a lump at one end of my wrap. His idea of folding it was also to drop all the ingredients on top of the pita and then just fold it in half, so it completely collapsed when I opened it.

From other reviews, it seems like many have had this same kind of experience. While I will definitely visit 3 Brothers on Rideau again, I will unfortunately not be...

I ordered chicken on the rocks yesterday and it was the most disgusting thing. Rice was okay but the sauce did not match the rice well, and too much sauce was used. Chicken was under seasoned and had no flavour. They are quite stingy on sauces but their portion size for the rice was good. Cost me 12 dollars which was an okay price but not worth it for their weird taste. Osmows is much better.

I will say they are fast and will serve you quick, and the other things on the menu like the pita sandwich isn’t bad but again, they charge extra for sauces which is so unfair. I don’t reccomend this place to anyone unless you are buying pizza and wings which...

I went to get 2 poutines today. 1) the poutine: soggy fries, no cheese curds, asked for extra gravy but the person working there decided to fill it with chicken before putting any cheese curds and gravy. When asked to top it up with gravy, he said “too full now”2) the person working there was extremely rude, did not wear a mask. When asked him to please make fries extra crispy (after being considerate of the fact that I’m the only customer, I could request to make it extra crispy, he said “I’m too tired” and MICROWAVED the POUTINE. I’m very...