Cloudforest Coffee — Restaurant in Ottawa

This is hands down my favourite café, I come here regularly and absolutely love the coffee. The atmosphere is usually warm and welcoming, and it’s become my go-to spot in the neighbourhood.

That said, I’ve had a consistently negative experience with one particular staff member (a Black woman — I don’t know her name). Each time she’s working, the service feels noticeably cold and unwelcoming. There’s no greeting when approaching the counter, minimal eye contact, and a general lack of basic courtesies like “thank you” or “you’re welcome.” I’ve felt this way on multiple occasions, and my family also noticed it when they visited with me.

I’m sharing this not to single anyone out or be unkind, but because I care about this café and want to see it continue to thrive. A little warmth and friendliness from all staff goes a long way in creating the kind of experience that keeps people coming back.

Thank you for continuing to serve such...

I wanted to surprise my partner (a huge coffee lover) with a unique coffee experience, and did Cloudforest deliver!! They offered to arrange a coffee tasting experience for us even though they had never offered something like it before. Communication was prompt and very accommodating. I didn't know what to expect, but Francis blew us away. We were warmly welcomed and given a 30 minute private coffee tasting experience. Francis was very knowledgeable and friendly and showed us a whole new side of coffee culture. We learned a ton, and his passion was evident. He walked us through the sensory journey of coffee through the stages of preparation, and of course we ended with a full beverage from the barista. They informed me they want to offer similar experiences in the future, so if you're looking for a unique gift for a coffee lover in your life, contact Cloudforest for an interesting and...

Very safe and welcoming environment. The staff was very nice and helpful. I asked the barista for a recommendation and she suggested a mocha with macadamia milk. I never tried macadamia milk so she offered me a sample which was refreshing. The milk was slightly sweet and not too watery like other nut milks. I ended up going with the suggestion and loved it. It had the perfect amount cocoa, milk and coffee in it and was not too sweet, but sweet enough. My sister also got the same drink and we both agreed that we would definitely get this drink again. The cafe itself has a hipster vibe and is designed tastefully. It has an alpaca themed store inside of it. They have things such as stuffed alpacas, scarves, soaps, straw bags, snacks, clothing, etc. Overall great experience and would recommend this cafe to anybody in the...