Equator Coffee Kanata — Restaurant in Ottawa

I got a veggie sandwich and the hibiscus cardamom iced tea. The sandwich sits in a glass case which I knew had been sitting for a bit but the ends of the bread were hard as rock and everytime I took a bite because the veggies in the sanwhich were tough, the whole sandwich kept coming apart and I had to keep putting it back together for each bite. For a $20 dollar sandwich, i dont want to play with my food and the sandwich should be made to order at that cost. But what really disappointed me was the hibiscus cardamom ice tea. I feel like the cafe jumped on a bandwagon of a tea they have no idea how to make, let alone serve. This tea is native to Africa, the Caribbean, South East Asia ect and none of the recipes for tea are made without sugar. The reason being is hibiscus is an acidity plant and the sugar cuts that acid. I was served an extremely ignorant insulting drink today, that would have POC laughing all the way back to their country. I've been drinking hibiscus teas and juices for over 30 years and I couldn't even believe the ignorance that I was sold today. The staff was friendly, the tables were dirty and I had to clean my own table off of the crumbs from the last patrons, kinda gross. Over all not a horrible expierence but from the ignorance of the tea, I will not be returning. Do better when your taking from other countries, to make money off of their...

I love equator as a coffee shop where the coffee is usually excellent and the service is very good. However, on September 13th, 2025, while driving from Nepean to the specific location in Kanata, I found that it’s not worth the driving. It was busy, busier than usual comparatively to other times I drove there and the service was less than satisfactory. I didn’t get all I asked for and paid for so I needed to ask again. When the coffee was brought to me it was in a disposable cup although it was plenty of room where I sat and I expected a real cup. The person who brought the coffee to my table was holding the cup by the side where I was supposed to touch with my mouth, and here we go, they made a customer unhappy. I will probably use the other 2 locations, in Barrhaven and the second close to Richmond although the 2nd one doesn’t have good parking around. Thank you...

I quite like this coffee shop as my family and friends always come here but this time I was surprised by the service (and not in a good way). The guy who took my order seemed to have an attitude, which was quite disappointing as I was very friendly and the staff is usually nice. However, he ruined my whole mood. I didnt get his name but he was a white man with glasses, tall, and had red ish hair. He talked to me in a very condescending tone when I asked for the Korean drink that I had last time but didnt know the name of (Dalgonae) and he replied very rudely. He then scoffed at me as he walked by. Very disappointing as the girls staff are very very kind but he had to ruin the service experience for me. Hope he sees this review and reflects on his customer service. If you’re tired of serving people,...