KFC — Restaurant in Ottawa

Ordered delivery from their app. They use Uber. Uber guy showed up with someone else's DoorDash order. A single box meal sandwich. I ordered 14pc 4 large sides. I didn't accept it. Call kfc alta Vista. Guy informs me I must go pick it up. I'm single dad 3 girls age 6,4 and 3. I said hell no. The guy got real angry and cursed me out 3 "STRAIGHT MINUTES"! Saying some stuff he's so stressed out. He then hung up. I didn't get a word in. Didn't know what to do and wasn't going there. He's a very scary person. No way ever I'll go there. Now have to thaw frozen food out for us 4. I've ordered from here before. I know food is good so 4🌟 for food to be fair. I called the corporate office. Hopefully they can sort out the person that's so stressed out. Anyone going into this place should beware of this individual's temper. Oh, and kfc customer service issued me a full refund. Doesn't help with today's dinner though. At least I hope I get my refund. Lol. I'm updating. Not holding my breath for the refund. I was just reading other review posts and read that someone else 5 months ago same sort if issue. She states they never refunded her. So here's a buisness that is glad to take your money,not deliver your food/product and just pocket your money. Basically theft. Never again. Popeyes it is then. I won't call them back for refund. Too many people I read have been ripped off. I'm filing complaint with BBB. If you experience this problem I urge you to make a complaint with Better Buisness Bureau.

So an update to tell. Today is July 25th and I received a phone call finally from Soul Foids Group whom I guess own that franchise. The guy was nice enough and apologized for the experience. He's supposed to get me my refund issued finally. To be fair I'm planning on deleting this review but not for...

I’ve written 213 Google Reviews and this is only my third 1-star review. Absolute worst delivery ever. Delivery doesn’t allow tracking so at time of order gave delivery instructions to call upon arrival

I want to preface this review by saying this is the first time I’ve ordered KFC in over 10 years, but had an urged for a greasy meal tonight.

Delivery time was approaching so we stationed someone in a window to watch for delivery like it was 1997. Nobody came. 20 mins after the estimated delivery time we called and were told it was delivered to the front door, but no call was made. We go out to find our order sitting on the front step. I should add it was mid-January so the food was well and truly frozen solid.

Let’s be honest, KFC is gross at the best of times, but oddly delicious. Eating it cold wasn’t an option. We opted to order something from Burger Priest. Store wasn’t any help. Chalked lost expense up to life lesson which I’m hoping some will not have to learn by reading this review.

While disposing of food we also noticed sides were wrong. Not that it mattered, but worth noting.

No tracking of orders, delivery driver didn’t follow basic delivery instructions, made errors. My advice, order Swiss...

This has got to be the worst KFC in Ottawa. Went there and waited 20 minutes just to order (1 person ahead of us) and then another 20 minutes to get our food.

Lets get to the ordering: The lady at the front could not understand a word I said despite the fact that I was speaking english. While I was waiting the 20 minutes for my order, 2 people came in to have their order fixed because things were missing. Despite this, I didn’t check my orders until I got home (my fault).

I ordered a Zinger big box combo and a big crunch big box combo. These combos are supposed to include the sandwich, popcorn chicken, dip, a drink and 2 sides.

What we got in each combo: A sandwich, 1 side, a drink and a dip. I am sorry but how dense do you actually have to be….you gave us the dip for the popcorn chicken but not the popcorn chicken? These meals were’t cheap.

We attempted to call to have them have the missing items ready for pick up (we didn’t want to wait another 40 minutes) and the phone is off the hook!! I know it’s off the hook because today is January 1st and we had called prior to going to make sure...