Lone Star Texas Grill Barrhaven — Restaurant in Ottawa

We love goign to LS, our favourite fajita spot but this was the most unpleasant experience ever at this restaurant. The 2 star rating is that high because the Queso and fajitas were good.

The good: Queso and chips were warm and tasty. The fajitas were, as always ,very good.

The bad: We had a reservation and we were seated immediately and we saw the restaurant was not busy. We sat down but had to ask for the table to be cleaned as there were crumbs and salsa on the seat and the table was sticky. They accomodated us but said "I'll clean this off for you again".

Our chips and salsa arrived within a couple of minutes and our server told us that due to limited seating that we should complete our meal within 90 minutes. This was fine with us since we knew what we wanted and we proceeded to give our drink and food orders at that time. We ordered our ususal chicken faijtas for 2 and added the "make it a fiesta" Queso/churros.

We waited 15 minutes for the Queso to arrive which we found long seeing the restaurant was very quiet. We were done with the Queso and our dishes sat there for another 25 minutes until our main course arrived. The server only brought 1 side dish of fixins for the fajitas and was walking away when my wife mentioned there should be 2 side dishes. The server explained they were a little behind getting it ready nd went got another.

We finished our fajitas and waited another 20 minutes until the floor manager happened by our table and when he saw our dishes piled up on the end he offered to take them away. He asked if we were waiting on anything else and we said yes that we were waiting on our churros. He said he would go check on that for us. He returned 5 minutes later with them but they were cold and so very hard that we struggled to tear off a bite, inedible. They clearly had been sitting out for hours.

We waited another 5 minutes to someone else's attention to let them know about the churros and recieved a new fresh order 5 minutes later. Those were good. The waitress arrived 5 minutes after that and offered a take-out box for our leftovers. When we settled up the waitress mentioned that the churros should never have been served as they were supposed to be for take-out, "beware people ordering take-out" but never apologised for the long wait times or for the horrible churros,.

We left 95 minutes after we had arrived for a meal that should have taken 30-40 minutes maximum. If you tell people to be respectful and not go over 90 minutes to eat then you should be prepared and train your staff to accomodate expedient service. The waitress obviously did not time the meal orders correctly and the manager should have checked the churros as they were obviously not servable. We will not be returning to this Barrhaven location. Very unpleasant

I just spoke to the manager Jennifer and she apologised for the experience and had some explanations for some of the issues. I was offered 25% off my next visit to...

The food was good.

The service...awful.... We went for my birthday so there was the three of us (including myself) who showed up at 6:47pm. Two came in shortly after so and we were waiting 2-3 more people. By 7:10pm we ordered drinks and the rest of our party showed up at 7:30pm, she came back a third time and took their drink order and filled them in saying we "JUST" ordered our drinks but that was 20 mins ago. I mean its maybe because they didn't have a designated bartender. Maybe she was slow because there were two other parties (nobody else though... it was busy but NOT THAT busy. It's Tuesday night and by the time I actually got my food it was empty... I 've seen it jam packed and servers moving much faster). We ordered our food at 7:40pm...we got our food 1 hour later 8:47pm....the whole time we were there we never got chips and salsa.. we had to request it so we were all starving... we had to request plates... it was 7 of us so I understand it can be overwhelming. The whole table ordered 1 unos and a dos festive special (missing the chocolate even after telling the waitress, I still never received it)... the rest were appetizers like chips and queso/quac and antojitos...For the size of our party we didn't get all mains... so the food was kind of light work in my opinion.

It took so long, we never saw our waitress~ it was my 23rd bday and by the time she came back I was 40 years old, crazy.

Instead we got the manager to sweet talk our obviously angry and hungry table. So, he brought out the rest of the stuff and check in on us, see what we are missing. Nice guy but the manager was not managing this night, he was mostly on his phone and he did great at our table don't get me wrong, I see why he is team lead, but then he just went back on his phone. Our actual waitress didn't come back until MONEY time. Apologized for how long everything took and because bf worked at this location before, he agreed that was worst service ever and still tipped 20% out of courtesy.

Tip if of the iceberg They had no toilet paper

Love the food, but we were extremely disappointed to receive the worst service ever. We came in after the lunch rush, the hostess sat us down, the server seemed to have about 3 tables finishing off and 2 coming in at the same time, including us. There was a bartender who didn’t have much going on as she was chit chatting and the manager was taking care of the tortillas. The hostess gave us chips and salsa within minutes as we continued to wait for the server. 15 mins later, the server made her first contact and so we decided to give her our whole drink and food order since we didn’t want to wait another 15-20 mins before our food order. Still we waited another 20 mins still no waters, no drinks, no contact. Then someone from the kitchen delivered our food and we asked her if she could see where our drinks were. She apologized, she would look into it, and then said “we only have one server at the moment, it’s really not a server issue.” We really tired to be understanding but there were 2 tables in the dining side (incl. us) and not much action on the bar side either. If the server was alone, there were 4 other staff that could have helped the server simply by making sure tables got water at the very least. I agree it’s not completely a server issue, it’s a management issue. One of us found the manager and asked him to bring us our drinks. They came. Another 10 mins or so into our meal the server made contact a second time and we gave her another order of drinks. We finished our food and still waiting for that second order of drinks. I finally got up found our server chatting with the manager, I asked to cancel our drink order since it was taking too long and asked for the bill. The manager just stared and said nothing. To pay the bill, the server sent the bartender and one of us asked why things were taking so long, she said it was really busy. We let her know that the place was empty and it wasn’t a good enough excuse. She smirked said nothing. Service was already borderline during our previous visits and this day just made us wonder why we would ever...